Uploaded image for project: 'Jira Service Management Cloud'
  1. Jira Service Management Cloud
  2. JSDCLOUD-5426

Service desk email to include attachments


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    • Our product teams collect and evaluate feedback from a number of different sources. To learn more about how we use customer feedback in the planning process, check out our new feature policy.

      JIRA Service Desk Email notifications only include thumbnail of attachments.

      Steps to Reproduce

      1. Update a ticket (add an image in a comment) in a Jira Service Desk Project
      2. Notification is sent to the reporter and participants.
      3. The notification that is sent out only includes a thumbnail of the attachment.

      At the moment when customers received notification; they need to be logged to the customer portal to be able to view the images.

      What would be great.

      If the images were displayed properly in the image body.

            d7c36792fcf8 Manpreet Singh
            vgambhir Vik
            34 Vote for this issue
            26 Start watching this issue