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  1. Jira Service Management Cloud
  2. JSDCLOUD-5426

Service desk email to include attachments

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    Description

      JIRA Service Desk Email notifications only include thumbnail of attachments.

      Steps to Reproduce

      1. Update a ticket (add an image in a comment) in a Jira Service Desk Project
      2. Notification is sent to the reporter and participants.
      3. The notification that is sent out only includes a thumbnail of the attachment.

      At the moment when customers received notification; they need to be logged to the customer portal to be able to view the images.

      What would be great.

      If the images were displayed properly in the image body.

      Attachments

        Issue Links

          duplicates

          Suggestion - JSDCLOUD-1714 Files should be attached to the outgoing mail notification if an agent links files in a comment to a customer.

          • Closed
          is duplicated by

          Suggestion - JSDCLOUD-1714 Files should be attached to the outgoing mail notification if an agent links files in a comment to a customer.

          • Closed
          is related to

          Suggestion - JSDCLOUD-3422 As customer , would like to get email notification with images as attachment

          • Gathering Interest

          JST-724024 Loading...

          relates to

          Suggestion - JSDCLOUD-1714 Files should be attached to the outgoing mail notification if an agent links files in a comment to a customer.

          • Closed

          Suggestion - JSDCLOUD-4696 Allow Outgoing Mail Add Attachment Rather than Reference Link.

          • Closed

          Activity

            People

              d7c36792fcf8 Manpreet Singh
              vgambhir Vik
              Votes:
              30 Vote for this issue
              Watchers:
              23 Start watching this issue

              Dates

                Created:
                Updated: