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  1. Jira Service Management Data Center
  2. JSDSERVER-1714

Files should be attached to the outgoing mail notification if an agent links files in a comment to a customer.

    • Icon: Suggestion Suggestion
    • Resolution: Duplicate
    • None
    • Email - Outgoing
    • None
    • 5
    • We collect Jira Service Desk feedback from various sources, and we evaluate what we've collected when planning our product roadmap. To understand how this piece of feedback will be reviewed, see our Implementation of New Features Policy.

      NOTE: This suggestion is for JIRA Service Desk Server. Using JIRA Service Desk Cloud? See the corresponding suggestion.

      Hi there.

      Files should be attached to the outgoing service desk mail notification if an agent links files or images in a comment to a customer.

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            IMPORTANT: JAC is a Public system and anyone on the internet will be able to view the data in the created JAC tickets. Please don’t include Customer or Sensitive data in the JAC ticket.
            Uploaded image for project: 'Jira Service Management Data Center'
            1. Jira Service Management Data Center
            2. JSDSERVER-1714

            Files should be attached to the outgoing mail notification if an agent links files in a comment to a customer.

              • Icon: Suggestion Suggestion
              • Resolution: Duplicate
              • None
              • Email - Outgoing
              • None
              • 5
              • We collect Jira Service Desk feedback from various sources, and we evaluate what we've collected when planning our product roadmap. To understand how this piece of feedback will be reviewed, see our Implementation of New Features Policy.

                NOTE: This suggestion is for JIRA Service Desk Server. Using JIRA Service Desk Cloud? See the corresponding suggestion.

                Hi there.

                Files should be attached to the outgoing service desk mail notification if an agent links files or images in a comment to a customer.

                        Unassigned Unassigned
                        atlassian455 STAGIL
                        Votes:
                        9 Vote for this issue
                        Watchers:
                        9 Start watching this issue

                          Created:
                          Updated:
                          Resolved:

                            Unassigned Unassigned
                            atlassian455 STAGIL
                            Votes:
                            9 Vote for this issue
                            Watchers:
                            9 Start watching this issue

                              Created:
                              Updated:
                              Resolved: