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  1. Jira Service Management Data Center
  2. JSDSERVER-3422

As customer , would like to get email notification with images as attachment


    • Icon: Suggestion Suggestion
    • Resolution: Duplicate
    • None
    • Email - Outgoing
    • None
    • 2
    • We collect Jira Service Desk feedback from various sources, and we evaluate what we've collected when planning our product roadmap. To understand how this piece of feedback will be reviewed, see our Implementation of New Features Policy.

      NOTE: This suggestion is for JIRA Service Desk Server. Using JIRA Service Desk Cloud? See the corresponding suggestion.

      Problem Definition

      Currently , if agent attached an images or files in comment , customer will get email notifications with attachment link that will go to the issue portal . It will be better is the images and files is added to the email as attachment.

      Suggested Solution

      Attached the images and files to the email notifications

            Unassigned Unassigned
            nroslan Atiqah Roslan
            4 Vote for this issue
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