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  1. Jira Service Management Cloud
  2. JSDCLOUD-3422

As customer , would like to get email notification with images as attachment

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    Description

      NOTE: This suggestion is for JIRA Service Desk Cloud. Using JIRA Service Desk Server? See the corresponding suggestion.

      Problem Definition

      Currently , if agent attached an images or files in comment , customer will get email notifications with attachment link that will go to the issue portal . It will be better is the images and files is added to the email as attachment.

      Suggested Solution

      Attached the images and files to the email notifications

      Attachments

        Issue Links

          is related to

          Suggestion - JSDSERVER-3422 As customer , would like to get email notification with images as attachment

          • Closed

          JST-724024 Loading...

          relates to

          Suggestion - JSDCLOUD-1714 Files should be attached to the outgoing mail notification if an agent links files in a comment to a customer.

          • Closed

          Suggestion - JSDCLOUD-4696 Allow Outgoing Mail Add Attachment Rather than Reference Link.

          • Closed

          Suggestion - JSDCLOUD-5426 Service desk email to include attachments

          • Gathering Interest

          Activity

            People

              d7c36792fcf8 Manpreet Singh
              nroslan Atiqah Roslan
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              18 Start watching this issue

              Dates

                Created:
                Updated: