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  1. Jira Service Management Data Center
  2. JSDSERVER-3422

As customer , would like to get email notification with images as attachment

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Details

    • Suggestion
    • Resolution: Duplicate
    • None
    • Email - Outgoing
    • None
    • 2
    • We collect Jira Service Desk feedback from various sources, and we evaluate what we've collected when planning our product roadmap. To understand how this piece of feedback will be reviewed, see our Implementation of New Features Policy.

    Description

      NOTE: This suggestion is for JIRA Service Desk Server. Using JIRA Service Desk Cloud? See the corresponding suggestion.

      Problem Definition

      Currently , if agent attached an images or files in comment , customer will get email notifications with attachment link that will go to the issue portal . It will be better is the images and files is added to the email as attachment.

      Suggested Solution

      Attached the images and files to the email notifications

      Attachments

        Issue Links

          duplicates

          Suggestion - JSDSERVER-1714 Files should be attached to the outgoing mail notification if an agent links files in a comment to a customer.

          • Closed

          Suggestion - JSDSERVER-3371 Provide configurable option to include attachments in Service project e-mail notifications

          • Reviewing
          relates to

          Suggestion - JSDCLOUD-3422 As customer , would like to get email notification with images as attachment

          • Gathering Interest
          mentioned in

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          Activity

            People

              Unassigned Unassigned
              nroslan Atiqah Roslan
              Votes:
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              Dates

                Created:
                Updated:
                Resolved:

                Backbone Issue Sync