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NOTE: This suggestion is for JIRA Service Desk Server. Using JIRA Service Desk Cloud? See the corresponding suggestion.

Hi there.

Files should be attached to the outgoing service desk mail notification if an agent links files or images in a comment to a customer.

duplicates

JSDSERVER-3371 Provide configurable option to include attachments in Service project e-mail notifications

is duplicated by

JSDSERVER-3422 As customer , would like to get email notification with images as attachment

relates to

JSDCLOUD-1714 Files should be attached to the outgoing mail notification if an agent links files in a comment to a customer.

JSDSERVER-4696 Allow Outgoing Mail Add Attachment Rather than Reference Link.