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  1. Jira Service Desk Cloud
  2. JSDCLOUD-3371

Allow Attachments to be included as an actual Email Attachment

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    • UIS:
      30
    • Support reference count:
      40
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      Description

      NOTE: This suggestion is for JIRA Service Desk Cloud. Using JIRA Service Desk Server? See the corresponding suggestion.

      Problem Definition

      Currently, if an attachment is included in a notification, an inline preview of the attachment is visible within the e-mail notification. Attempting to access the attachment redirects to the instance's hosted location of the attachment, requiring the user to login to the instance to retrieve the full attachment.

      Suggested Solution

      Allow the option for attachments to be included as an actual e-mail attachment within the e-mail notification so that the attachment can be downloaded directly from the e-mail without having to login to the instance.

      Use Case

      Many Service Desks operate strictly via e-mail with their user base. Requiring the user to login to the instance adds extra steps and therefore making the process inefficient to work with.

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              Assignee:
              Unassigned
              Reporter:
              mgarcia@atlassian.com Marco Garcia (Inactive)
              Votes:
              267 Vote for this issue
              Watchers:
              161 Start watching this issue

                Dates

                Created:
                Updated: