Currently, if an attachment is included in a notification, an inline preview of the attachment is visible within the e-mail notification. Attempting to access the attachment redirects to the instance's hosted location of the attachment, requiring the user to login to the instance to retrieve the full attachment.
Allow the option for attachments to be included as an actual e-mail attachment within the e-mail notification so that the attachment can be downloaded directly from the e-mail without having to login to the instance.
Many Service Desks operate strictly via e-mail with their user base. Requiring the user to login to the instance adds extra steps and therefore making the process inefficient to work with.