Details
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Suggestion
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Resolution: Done
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874
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40
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Description
NOTE: This suggestion is for JIRA Service Desk Cloud. Using JIRA Service Desk Server? See the corresponding suggestion.
This feature has been released to all customers on a Standard, Premium or Enterprise plan, you can learn more about it here https://community.atlassian.com/t5/Jira-Service-Management-articles/Jira-Service-Management-direct-access-to-attachments-via-email/ba-p/1965969.
For those customers using Release tracks, the feature will available depending on your track options.
Allow Attachments to be included as an actual Email Attachment.
We have updated the summary of this issue to reflect the solution implemented. Any feedback related to having attachments appended to the email should be directed to this dedicated issue https://jira.atlassian.com/browse/JSDCLOUD-4086. It is currently marked as not being considered, as we believe this solution meets the requirements for the majority. But your specific feedback (including your use cases) is highly valuable in the ongoing assessment of this decision.
Problem Definition
Currently, if an attachment is included in a notification, an inline preview of the attachment is visible within the e-mail notification. Attempting to access the attachment redirects to the instance's hosted location of the attachment, requiring the user to login to the instance to retrieve the full attachment.
Suggested Solution
Allow the option for attachments to be included as an actual e-mail attachment within the e-mail notification so that the attachment can be downloaded directly from the e-mail without having to login to the instance.
Use Case
Many Service Desks operate strictly via e-mail with their user base. Requiring the user to login to the instance adds extra steps and therefore making the process inefficient to work with.
Attachments
Issue Links
- is duplicated by
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JSDCLOUD-4488 Clicking on attachments link from JSD notification requires login
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- Closed
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- Closed
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- Not Being Considered
- is related to
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- Reviewing
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JST-724024 Loading...
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- relates to
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- Closed
- mentioned in
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