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  1. Jira Service Management Cloud
  2. JSDCLOUD-4086

Add option to send email to customer with attachment as files and not links


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    • Our product teams collect and evaluate feedback from a number of different sources. To learn more about how we use customer feedback in the planning process, check out our new feature policy.

      NOTE: This suggestion is for JIRA Service Desk Cloud. Using JIRA Service Desk Server? See the corresponding suggestion.

      We do not utilize the portal side of service desk at all, however we utilize the email requesting aspect of service desk to handle incoming requests from customers. We have instructed our customer service team to always utilize Jira to respond to the customer via email, however whenever they try to send attachments, it only will send url links to the attachments as opposed to the files themselves attached to the email.

      We need this feature with service desk.

            7ad1551c39c0 Benjamin Paton
            6b82c4481d5e Mark Huey
            136 Vote for this issue
            84 Start watching this issue