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  1. Jira Service Management Data Center
  2. JSDSERVER-4086

Add option to send email to customer with attachment as files and not links

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    • Icon: Suggestion Suggestion
    • Resolution: Duplicate
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    • We collect Jira Service Desk feedback from various sources, and we evaluate what we've collected when planning our product roadmap. To understand how this piece of feedback will be reviewed, see our Implementation of New Features Policy.

      NOTE: This suggestion is for JIRA Service Desk Server. Using JIRA Service Desk Cloud? See the corresponding suggestion.

      We do not utilize the portal side of service desk at all, however we utilize the email requesting aspect of service desk to handle incoming requests from customers. We have instructed our customer service team to always utilize Jira to respond to the customer via email, however whenever they try to send attachments, it only will send url links to the attachments as opposed to the files themselves attached to the email.

      We need this feature with service desk.

            [JSDSERVER-4086] Add option to send email to customer with attachment as files and not links

            Tim Kisters added a comment -

            We also urgently need this function

            Tim Kisters added a comment - We also urgently need this function

            Alexander Karch added a comment -

            Come on, Atlassian --> issue 5+ years open and not implemented. Really?

            Alexander Karch added a comment - Come on, Atlassian --> issue 5+ years open and not implemented. Really?

            Boris Berenberg - Atlas Authority added a comment -

            FYI we support this in Notification Assistant for Jira

            Boris Berenberg - Atlas Authority added a comment - FYI we support this in Notification Assistant for Jira
            Katherine Yabut made changes -
            Workflow Original: JAC Suggestion Workflow [ 3010707 ] New: JAC Suggestion Workflow 3 [ 3650151 ]
            Status Original: RESOLVED [ 5 ] New: Closed [ 6 ]
            Owen made changes -
            Workflow Original: Confluence Workflow - Public Facing v4 [ 2665587 ] New: JAC Suggestion Workflow [ 3010707 ]

            José León [Sistel] added a comment -

            Apart from the other replies, you can also use Mail Attachments for JIRA Service Desk that has been released exclusively to address this problem:

            https://marketplace.atlassian.com/apps/1219283/mail-attachments-for-jira-service-desk?hosting=server&tab=overview

            José León [Sistel] added a comment - Apart from the other replies, you can also use Mail Attachments for JIRA Service Desk that has been released exclusively to address this problem: https://marketplace.atlassian.com/apps/1219283/mail-attachments-for-jira-service-desk?hosting=server&tab=overview

            Shyam Goda added a comment -

            We too need this functionality as our customers are not interested to go through the portal login process and downloading the attachment before being able to see the attachment contents.

            Requesting Atlassian to pick up this feature for implementation ASAP.

            Thanks.

            Shyam Goda added a comment - We too need this functionality as our customers are not interested to go through the portal login process and downloading the attachment before being able to see the attachment contents. Requesting Atlassian to pick up this feature for implementation ASAP. Thanks.

            Clara June Nicolay added a comment -

            This really is an issue for us as well

            We do not have any interest in exposing the portal to our clients for now.

            Yet we need to send documents, images and screen shots directly NOT Via SYSTEM LINK to a server they can not access.

            Please consider this higher priority in your queue.

             

            Warm regards

            Clara June Nicolay added a comment - This really is an issue for us as well We do not have any interest in exposing the portal to our clients for now. Yet we need to send documents, images and screen shots directly NOT Via SYSTEM LINK to a server they can not access. Please consider this higher priority in your queue.   Warm regards
            Owen made changes -
            Workflow Original: JSD Suggestion Workflow - TEMP [ 2323130 ] New: Confluence Workflow - Public Facing v4 [ 2665587 ]
            Status Original: Closed [ 6 ] New: Resolved [ 5 ]

            IT Services added a comment -

            Agreed

            IT Services added a comment - Agreed

              Unassigned Unassigned
              6b82c4481d5e Mark Huey
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                Created:
                Updated:
                Resolved: