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  1. Jira Service Management Data Center
  2. JSDSERVER-4086

Add option to send email to customer with attachment as files and not links

    • Icon: Suggestion Suggestion
    • Resolution: Duplicate
    • None
    • None
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    • We collect Jira Service Desk feedback from various sources, and we evaluate what we've collected when planning our product roadmap. To understand how this piece of feedback will be reviewed, see our Implementation of New Features Policy.

      NOTE: This suggestion is for JIRA Service Desk Server. Using JIRA Service Desk Cloud? See the corresponding suggestion.

      We do not utilize the portal side of service desk at all, however we utilize the email requesting aspect of service desk to handle incoming requests from customers. We have instructed our customer service team to always utilize Jira to respond to the customer via email, however whenever they try to send attachments, it only will send url links to the attachments as opposed to the files themselves attached to the email.

      We need this feature with service desk.

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            IMPORTANT: JAC is a Public system and anyone on the internet will be able to view the data in the created JAC tickets. Please don’t include Customer or Sensitive data in the JAC ticket.
            Uploaded image for project: 'Jira Service Management Data Center'
            1. Jira Service Management Data Center
            2. JSDSERVER-4086

            Add option to send email to customer with attachment as files and not links

              • Icon: Suggestion Suggestion
              • Resolution: Duplicate
              • None
              • None
              • None
              • We collect Jira Service Desk feedback from various sources, and we evaluate what we've collected when planning our product roadmap. To understand how this piece of feedback will be reviewed, see our Implementation of New Features Policy.

                NOTE: This suggestion is for JIRA Service Desk Server. Using JIRA Service Desk Cloud? See the corresponding suggestion.

                We do not utilize the portal side of service desk at all, however we utilize the email requesting aspect of service desk to handle incoming requests from customers. We have instructed our customer service team to always utilize Jira to respond to the customer via email, however whenever they try to send attachments, it only will send url links to the attachments as opposed to the files themselves attached to the email.

                We need this feature with service desk.

                        Unassigned Unassigned
                        6b82c4481d5e Mark Huey
                        Votes:
                        7 Vote for this issue
                        Watchers:
                        24 Start watching this issue

                          Created:
                          Updated:
                          Resolved:

                            Unassigned Unassigned
                            6b82c4481d5e Mark Huey
                            Votes:
                            7 Vote for this issue
                            Watchers:
                            24 Start watching this issue

                              Created:
                              Updated:
                              Resolved: