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  1. Jira Service Management Data Center
  2. JSDSERVER-4086

Add option to send email to customer with attachment as files and not links

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Details

    • Suggestion
    • Resolution: Duplicate
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    • We collect Jira Service Desk feedback from various sources, and we evaluate what we've collected when planning our product roadmap. To understand how this piece of feedback will be reviewed, see our Implementation of New Features Policy.

    Description

      NOTE: This suggestion is for JIRA Service Desk Server. Using JIRA Service Desk Cloud? See the corresponding suggestion.

      We do not utilize the portal side of service desk at all, however we utilize the email requesting aspect of service desk to handle incoming requests from customers. We have instructed our customer service team to always utilize Jira to respond to the customer via email, however whenever they try to send attachments, it only will send url links to the attachments as opposed to the files themselves attached to the email.

      We need this feature with service desk.

      Attachments

        Issue Links

          duplicates

          Suggestion - JSDSERVER-3371 Provide configurable option to include attachments in Service project e-mail notifications

          • Reviewing
          relates to

          Suggestion - JSDCLOUD-3575 Embed non-image attachments files in the notification email.

          • Gathering Interest

          Suggestion - JSDCLOUD-4086 Add option to send email to customer with attachment as files and not links

          • Not Being Considered
          mentioned in

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          Activity

            People

              Unassigned Unassigned
              6b82c4481d5e Mark Huey
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              Dates

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                Updated:
                Resolved:

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