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  1. Jira Service Management Cloud
  2. JSDCLOUD-1361

The link to attachments on JIRA Service Desk notification is redirecting to Customer Portal


      NOTE: This bug report is for JIRA Service Desk Cloud. Using JIRA Service Desk Server? See the corresponding bug report.

      If an agent attaches a file to an issue and add a link to it on a comment, the customer will receive a notification of this comment containing the link. If the customer click on the link, Customer Portal homepage(Log in page) is opened instead of the attachment and user needs to log in.

      Steps to reproduce

      • Attach file to an issue
      • Send a comment including the link
      • Check notification e-mail and click on the link provided

      However, after several tests we noticed that some links opened the attachment. Same attachment on different issues.

      As we tested it, it redirects the user to JIRA log in page as they don't have enough permission to read the attachments.

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            dtrinh@atlassian.com Diep Ngoc Trinh (Inactive)
            psilveira Paula Silveira
            19 Vote for this issue
            28 Start watching this issue