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  1. Jira Service Management Server and Data Center
  2. JSDSERVER-1361

The link to attachments on JIRA Service Desk notification is redirecting to Customer Portal

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    Description

      NOTE: This bug report is for JIRA Service Desk Server. Using JIRA Service Desk Cloud? See the corresponding bug report.

      If an agent attaches a file to an issue and add a link to it on a comment, the customer will receive a notification of this comment containing the link. If the customer click on the link, Customer Portal homepage(Log in page) is opened instead of the attachment and user needs to log in.

      Steps to reproduce

      • Attach file to an issue
      • Send a comment including the link
        e.g.
      • Check notification e-mail and click on the link provided

      However, after several tests we noticed that some links opened the attachment. Same attachment on different issues.

      As we tested it, it redirects the user to JIRA log in page as they don't have enough permission to read the attachments.

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              imurakami@atlassian.com Isabel Murakami
              psilveira Paula Silveira
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                Created:
                Updated:
                Resolved:

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