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  1. Jira Service Management Server and Data Center
  2. JSDSERVER-1408

Attachment Links in the Email is not Accessible

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    Description

      NOTE: This bug report is for JIRA Service Desk Server. Using JIRA Service Desk Cloud? See the corresponding bug report.

      **Summary**

      Links to attachments in the email notifications are incorrect.

      **Steps to reproduce**

      1. Create request in Service Desk.
      2. Upload the attachment and mention the attachment in the comment by using this command; [^file_name.file_format]
      3. The email will send to the customer email. And customer click to the attachment link that contained in the email.

      **Sample Link**

      Attachment link from email: http://secure/attachment/10100/<attachment_name>
      Attachment link from Customer Portal: https://<instance name>/secure/attachment/10100/<attachment_name>

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              knguyen@atlassian.com Kha Nguyen (Inactive)
              afajri Aulia Fajri (Inactive)
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