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  1. Jira Service Management Cloud
  2. JSDCLOUD-1361

The link to attachments on JIRA Service Desk notification is redirecting to Customer Portal

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    Description

      NOTE: This bug report is for JIRA Service Desk Cloud. Using JIRA Service Desk Server? See the corresponding bug report.

      If an agent attaches a file to an issue and add a link to it on a comment, the customer will receive a notification of this comment containing the link. If the customer click on the link, Customer Portal homepage(Log in page) is opened instead of the attachment and user needs to log in.

      Steps to reproduce

      • Attach file to an issue
      • Send a comment including the link
        e.g.
      • Check notification e-mail and click on the link provided

      However, after several tests we noticed that some links opened the attachment. Same attachment on different issues.

      As we tested it, it redirects the user to JIRA log in page as they don't have enough permission to read the attachments.

      Attachments

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        Issue Links

          is duplicated by

          Bug - A problem which impairs or prevents the functions of the product. JSDCLOUD-1769 Attachment links are directing to JIRA instead of Service Desk

          • Medium - Medium priority issues
          • Closed
          is related to

          Bug - A problem which impairs or prevents the functions of the product. JSDCLOUD-1408 Attachment Links in the Email is not Accessible

          • Medium - Medium priority issues
          • Closed

          Bug - A problem which impairs or prevents the functions of the product. JSDSERVER-1361 The link to attachments on JIRA Service Desk notification is redirecting to Customer Portal

          • Medium - Medium priority issues
          • Closed

          Suggestion - JSDSERVER-3371 Provide configurable option to include attachments in Service project e-mail notifications

          • Reviewing

          Activity

            People

              dtrinh@atlassian.com Diep Ngoc Trinh (Inactive)
              psilveira Paula Silveira
              Votes:
              19 Vote for this issue
              Watchers:
              28 Start watching this issue

              Dates

                Created:
                Updated:
                Resolved: