Uploaded image for project: 'Jira Service Management Data Center'
  1. Jira Service Management Data Center
  2. JSDSERVER-3575

Embed non-image attachments files in the notification email.



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    • We collect Jira Service Desk feedback from various sources, and we evaluate what we've collected when planning our product roadmap. To understand how this piece of feedback will be reviewed, see our Implementation of New Features Policy.


      NOTE: This suggestion is for JIRA Service Desk Server. Using JIRA Service Desk Cloud? See the corresponding suggestion.

      Atlassian Update – 10 March 2021

      Hi everyone,

      Thank you for your interest in this issue.

      We will be closing this suggestion as it is duplicated by JSDSERVER-3371 which has a significantly higher number of votes and comments. Please vote for and watch the other ticket for future updates.

      Kind regards,


      Jira Service Management, Server & Data Center

      Service Desk currently allows to display image attachments embedded in the notification emails that are being sent from Service Desk.
      Non-image files however can not get embedded.
      In these cases, a customer is required to have access to the portal in order to fetch the files in question.
      In certain situations, it will not be possible for customers to reach the portal, and all Service Desk functionality will go through email instead.
      This can happen both when the customers environment does not allow access to outside networks, or if the network where JIRA Service Desk is hosted does not allow incoming traffic from outside the network.


      File attachments on mail servers often are subject to a size restriction. If there is a mismatch between the size that Service Desk allows to get attached, and the mail server allows to process, there could surface some issues


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              Unassigned Unassigned
              mnassette MJ (Inactive)
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