IMPORTANT: JAC is a Public system and anyone on the internet will be able to view the data in the created JAC tickets. Please don’t include Customer or Sensitive data in the JAC ticket.

    • 0
    • 9
    • We collect Jira Service Desk feedback from various sources, and we evaluate what we've collected when planning our product roadmap. To understand how this piece of feedback will be reviewed, see our Implementation of New Features Policy.

      NOTE: This suggestion is for JIRA Service Desk Server. Using JIRA Service Desk Cloud? See the corresponding suggestion.

      Atlassian Update – 10 March 2021

      Hi everyone,

      Thank you for your interest in this issue.

      We will be closing this suggestion as it is duplicated by JSDSERVER-3371 which has a significantly higher number of votes and comments. Please vote for and watch the other ticket for future updates.

      Kind regards,

      Charlie

      Jira Service Management, Server & Data Center

      Service Desk currently allows to display image attachments embedded in the notification emails that are being sent from Service Desk.
      Non-image files however can not get embedded.
      In these cases, a customer is required to have access to the portal in order to fetch the files in question.
      In certain situations, it will not be possible for customers to reach the portal, and all Service Desk functionality will go through email instead.
      This can happen both when the customers environment does not allow access to outside networks, or if the network where JIRA Service Desk is hosted does not allow incoming traffic from outside the network.

      Note

      File attachments on mail servers often are subject to a size restriction. If there is a mismatch between the size that Service Desk allows to get attached, and the mail server allows to process, there could surface some issues

            Loading...
            IMPORTANT: JAC is a Public system and anyone on the internet will be able to view the data in the created JAC tickets. Please don’t include Customer or Sensitive data in the JAC ticket.

              • 0
              • 9
              • We collect Jira Service Desk feedback from various sources, and we evaluate what we've collected when planning our product roadmap. To understand how this piece of feedback will be reviewed, see our Implementation of New Features Policy.

                NOTE: This suggestion is for JIRA Service Desk Server. Using JIRA Service Desk Cloud? See the corresponding suggestion.

                Atlassian Update – 10 March 2021

                Hi everyone,

                Thank you for your interest in this issue.

                We will be closing this suggestion as it is duplicated by JSDSERVER-3371 which has a significantly higher number of votes and comments. Please vote for and watch the other ticket for future updates.

                Kind regards,

                Charlie

                Jira Service Management, Server & Data Center

                Service Desk currently allows to display image attachments embedded in the notification emails that are being sent from Service Desk.
                Non-image files however can not get embedded.
                In these cases, a customer is required to have access to the portal in order to fetch the files in question.
                In certain situations, it will not be possible for customers to reach the portal, and all Service Desk functionality will go through email instead.
                This can happen both when the customers environment does not allow access to outside networks, or if the network where JIRA Service Desk is hosted does not allow incoming traffic from outside the network.

                Note

                File attachments on mail servers often are subject to a size restriction. If there is a mismatch between the size that Service Desk allows to get attached, and the mail server allows to process, there could surface some issues

                        Unassigned Unassigned
                        mnassette MJ (Inactive)
                        Votes:
                        70 Vote for this issue
                        Watchers:
                        50 Start watching this issue

                          Created:
                          Updated:
                          Resolved:

                            Unassigned Unassigned
                            mnassette MJ (Inactive)
                            Votes:
                            70 Vote for this issue
                            Watchers:
                            50 Start watching this issue

                              Created:
                              Updated:
                              Resolved: