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  1. Jira Service Management Cloud
  2. JSDCLOUD-5250

Non-image attachments in comment notifications redirects to portal login

      Summary

      Any attachments (other than images) in notification email redirects to portal when clicked.

      Steps to reproduce

      1. Attach file to an issue
      2. Send a comment including the link., [^example.txt].
      3. Check notification e-mail and click on the link provided

      Expected behavior

      Clicking on the attachment link should trigger a download of the file.

      Current behavior

      Attachment link triggers a redirection to the customer portal instead of direct access.

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            IMPORTANT: JAC is a Public system and anyone on the internet will be able to view the data in the created JAC tickets. Please don’t include Customer or Sensitive data in the JAC ticket.
            Uploaded image for project: 'Jira Service Management Cloud'
            1. Jira Service Management Cloud
            2. JSDCLOUD-5250

            Non-image attachments in comment notifications redirects to portal login

                Summary

                Any attachments (other than images) in notification email redirects to portal when clicked.

                Steps to reproduce

                1. Attach file to an issue
                2. Send a comment including the link., [^example.txt].
                3. Check notification e-mail and click on the link provided

                Expected behavior

                Clicking on the attachment link should trigger a download of the file.

                Current behavior

                Attachment link triggers a redirection to the customer portal instead of direct access.

                        Unassigned Unassigned
                        vchin Vincent Chin (Inactive)
                        Votes:
                        3 Vote for this issue
                        Watchers:
                        5 Start watching this issue

                          Created:
                          Updated:
                          Resolved:

                            Unassigned Unassigned
                            vchin Vincent Chin (Inactive)
                            Affected customers:
                            3 This affects my team
                            Watchers:
                            5 Start watching this issue

                              Created:
                              Updated:
                              Resolved: