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IMPORTANT: JAC is a Public system and anyone on the internet will be able to view the data in the created JAC tickets. Please don’t include Customer or Sensitive data in the JAC ticket.

      NOTE: This bug report is for JIRA Service Desk Server. Using JIRA Service Desk Cloud? See the corresponding bug report.

      Summary

      Attachments that are embedded into comments, when sent as a notification to a JIRA Service Desk customer, are not accessible without login. Considering that most customers in JSD are created automatically because of public sign up, these customers don't really have the password to login to view these attachments directly. This problem is similar to https://jira.atlassian.com/browse/JSD-1361 and is possibly a regression.

      Steps to Reproduce

      1. Create a JIRA Service Desk ticket.
      2. Attach an attachment to the ticket.
      3. Change the reporter to JIRA Service Desk customer that uses one of your emails.
      4. Embed said attachments in a comment via [^test.png] so that it triggers a notification to the reporter.
      5. When you receive the notification, copy the attachment link and load it on *private/incognito browsing'.

      Expected Result

      Customer should be able to view the attachments without login.

      Current Result

      Customer have to login first to view the attachments.

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            IMPORTANT: JAC is a Public system and anyone on the internet will be able to view the data in the created JAC tickets. Please don’t include Customer or Sensitive data in the JAC ticket.

                NOTE: This bug report is for JIRA Service Desk Server. Using JIRA Service Desk Cloud? See the corresponding bug report.

                Summary

                Attachments that are embedded into comments, when sent as a notification to a JIRA Service Desk customer, are not accessible without login. Considering that most customers in JSD are created automatically because of public sign up, these customers don't really have the password to login to view these attachments directly. This problem is similar to https://jira.atlassian.com/browse/JSD-1361 and is possibly a regression.

                Steps to Reproduce

                1. Create a JIRA Service Desk ticket.
                2. Attach an attachment to the ticket.
                3. Change the reporter to JIRA Service Desk customer that uses one of your emails.
                4. Embed said attachments in a comment via [^test.png] so that it triggers a notification to the reporter.
                5. When you receive the notification, copy the attachment link and load it on *private/incognito browsing'.

                Expected Result

                Customer should be able to view the attachments without login.

                Current Result

                Customer have to login first to view the attachments.

                        Unassigned Unassigned
                        vchin Vincent Chin (Inactive)
                        Votes:
                        19 Vote for this issue
                        Watchers:
                        23 Start watching this issue

                          Created:
                          Updated:
                          Resolved:

                            Unassigned Unassigned
                            vchin Vincent Chin (Inactive)
                            Affected customers:
                            19 This affects my team
                            Watchers:
                            23 Start watching this issue

                              Created:
                              Updated:
                              Resolved: