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  1. Jira Service Management Data Center
  2. JSDSERVER-4488

Clicking on attachments link from JSD notification requires login

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      NOTE: This bug report is for JIRA Service Desk Server. Using JIRA Service Desk Cloud? See the corresponding bug report.

      Summary

      Attachments that are embedded into comments, when sent as a notification to a JIRA Service Desk customer, are not accessible without login. Considering that most customers in JSD are created automatically because of public sign up, these customers don't really have the password to login to view these attachments directly. This problem is similar to https://jira.atlassian.com/browse/JSD-1361 and is possibly a regression.

      Steps to Reproduce

      1. Create a JIRA Service Desk ticket.
      2. Attach an attachment to the ticket.
      3. Change the reporter to JIRA Service Desk customer that uses one of your emails.
      4. Embed said attachments in a comment via [^test.png] so that it triggers a notification to the reporter.
      5. When you receive the notification, copy the attachment link and load it on *private/incognito browsing'.

      Expected Result

      Customer should be able to view the attachments without login.

      Current Result

      Customer have to login first to view the attachments.

          Form Name

            [JSDSERVER-4488] Clicking on attachments link from JSD notification requires login

            Owen made changes -
            Workflow Original: JSD Bug Workflow v5 - TEMP [ 2305356 ] New: JAC Bug Workflow v3 [ 3126241 ]
            Status Original: Done [ 10044 ] New: Closed [ 6 ]
            Owen made changes -
            Symptom Severity Original: Minor [ 14432 ] New: Severity 3 - Minor [ 15832 ]
            Katherine Yabut made changes -
            Workflow Original: JSD Bug Workflow v5 [ 2059310 ] New: JSD Bug Workflow v5 - TEMP [ 2305356 ]
            Katherine Yabut made changes -
            Workflow Original: JSD Bug Workflow v5 - TEMP [ 2056730 ] New: JSD Bug Workflow v5 [ 2059310 ]
            Katherine Yabut made changes -
            Workflow Original: JSD Bug Workflow v5 [ 1956491 ] New: JSD Bug Workflow v5 - TEMP [ 2056730 ]
            Katherine Yabut made changes -
            Workflow Original: JSD Bug Workflow v4 [ 1621905 ] New: JSD Bug Workflow v5 [ 1956491 ]
            jonah (Inactive) made changes -
            Description Original: h2.Summary

            Attachments that are embedded into comments, when sent as a notification to a JIRA Service Desk customer, are not accessible without login. Considering that most customers in JSD are created automatically because of public sign up, these customers don't really have the password to login to view these attachments directly. This problem is similar to {{https://jira.atlassian.com/browse/JSD-1361}} and is possibly a regression.

            h2.Steps to Reproduce
            # Create a JIRA Service Desk ticket.
            # Attach an attachment to the ticket.
            # Change the reporter to JIRA Service Desk customer that uses one of your emails.
            # Embed said attachments in a comment via [^test.png] so that it triggers a notification to the reporter.
            # When you receive the notification, copy the attachment link and load it on *private/incognito browsing'.

            h2.Expected Result
            Customer should be able to view the attachments without login.

            h2.Current Result
            Customer have to login first to view the attachments.             		New: {panel:bgColor=#e7f4fa}
              *NOTE:* This bug report is for *JIRA Service Desk Server*. Using *JIRA Service Desk Cloud*? [See the corresponding bug report|http://jira.atlassian.com/browse/JSDCLOUD-4488].
              {panel}

            h2.Summary

            Attachments that are embedded into comments, when sent as a notification to a JIRA Service Desk customer, are not accessible without login. Considering that most customers in JSD are created automatically because of public sign up, these customers don't really have the password to login to view these attachments directly. This problem is similar to {{https://jira.atlassian.com/browse/JSD-1361}} and is possibly a regression.

            h2.Steps to Reproduce
            # Create a JIRA Service Desk ticket.
            # Attach an attachment to the ticket.
            # Change the reporter to JIRA Service Desk customer that uses one of your emails.
            # Embed said attachments in a comment via [^test.png] so that it triggers a notification to the reporter.
            # When you receive the notification, copy the attachment link and load it on *private/incognito browsing'.

            h2.Expected Result
            Customer should be able to view the attachments without login.

            h2.Current Result
            Customer have to login first to view the attachments.
            jonah (Inactive) made changes -
            Link New: This issue relates to JSDCLOUD-4488 [ JSDCLOUD-4488 ]
            pat (Inactive) made changes -
            Resolution New: Tracked Elsewhere [ 15 ]
            Status Original: Untriaged [ 11672 ] New: Done [ 10044 ]
            pat (Inactive) made changes -
            Link New: This issue duplicates JSD-3371 [ JSD-3371 ]

              Unassigned Unassigned
              vchin Vincent Chin (Inactive)
              Affected customers:
              19 This affects my team
              Watchers:
              23 Start watching this issue

                Created:
                Updated:
                Resolved: