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Suggestion
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Resolution: Unresolved
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None
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None
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278
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27
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NOTE: This suggestion is for Jira Service Management Data Center. Using Jira Service Management Cloud? See the corresponding suggestion.
Problem Definition
Currently in JSM, if a workflow transition can be triggered on Customer Portal, a popup asking for an optional comment is displayed when customer triggers that transition.
However there is no option in JSD/Workflow settings that can make this comment field mandatory.
Suggested Solution
Add an option in JSM or Workflow settings that allows administrator to make this comment field mandatory.
- relates to
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JSDSERVER-12305 Ability to disable showing comment screen on transition in Customer Portal
- Gathering Interest
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JSDCLOUD-4922 Allow JSD to make comment required on transition in Customer Portal
- Reviewing
- links to
[JSDSERVER-4922] Allow JSM to make comment required on transition in Customer Portal
UIS | Original: 250 | New: 278 |
UIS | Original: 248 | New: 250 |
UIS | Original: 249 | New: 248 |
UIS | Original: 248 | New: 249 |
Support reference count | Original: 5 | New: 27 |
UIS | Original: 276 | New: 248 |
UIS | Original: 278 | New: 276 |
UIS | Original: 287 | New: 278 |
UIS | Original: 259 | New: 287 |
UIS | Original: 287 | New: 259 |