• Icon: Suggestion Suggestion
    • Resolution: Unresolved
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    • We collect Jira Service Desk feedback from various sources, and we evaluate what we've collected when planning our product roadmap. To understand how this piece of feedback will be reviewed, see our Implementation of New Features Policy.

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      Problem Definition

      Currently in JSM, if a workflow transition can be triggered on Customer Portal, a popup asking for an optional comment is displayed when customer triggers that transition.
      However there is no option in JSD/Workflow settings that can make this comment field mandatory.

      Suggested Solution

      Add an option in JSM or Workflow settings that allows administrator to make this comment field mandatory.

            [JSDSERVER-4922] Allow JSM to make comment required on transition in Customer Portal

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              Unassigned Unassigned
              cmao Chen Mao (Inactive)
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                Created:
                Updated: