Details
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Suggestion
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Resolution: Unresolved
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None
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None
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304
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5
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Description
NOTE: This suggestion is for Jira Service Management Data Center. Using Jira Service Management Cloud? See the corresponding suggestion.
Problem Definition
Currently in JSM, if a workflow transition can be triggered on Customer Portal, a popup asking for an optional comment is displayed when customer triggers that transition.
However there is no option in JSD/Workflow settings that can make this comment field mandatory.
Suggested Solution
Add an option in JSM or Workflow settings that allows administrator to make this comment field mandatory.
Attachments
Issue Links
- relates to
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JSDSERVER-12305 Ability to disable showing comment screen on transition in Customer Portal
- Gathering Interest
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JSDCLOUD-4922 Allow JSD to make comment required on transition in Customer Portal
- Reviewing