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  1. Jira Service Management Cloud
  2. JSDCLOUD-4922

Allow JSD to make comment required on transition in Customer Portal

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      NOTE: This suggestion is for JIRA Service Desk Cloud. Using JIRA Service Desk Server? See the corresponding suggestion.

      Problem Definition

      Currently in JSD, if a workflow transition can be triggered on Customer Portal, a popup asking for an optional comment is displayed when customer triggers that transition.
      However there is no option in JSD/Workflow settings that can make this comment field mandatory.

      Suggested Solution

      Add an option in JSD or Workflow settings that allows administrator to make this comment field mandatory.

              d0d1ba410583 Sushant Koshy
              cmao Chen Mao (Inactive)
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                Created:
                Updated: