Details
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Suggestion
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Resolution: Unresolved
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None
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492
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3
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Description
NOTE: This suggestion is for JIRA Service Desk Cloud. Using JIRA Service Desk Server? See the corresponding suggestion.
Problem Definition
Currently in JSD, if a workflow transition can be triggered on Customer Portal, a popup asking for an optional comment is displayed when customer triggers that transition.
However there is no option in JSD/Workflow settings that can make this comment field mandatory.
Suggested Solution
Add an option in JSD or Workflow settings that allows administrator to make this comment field mandatory.
Attachments
Issue Links
- is related to
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JSDSERVER-4922 Allow JSM to make comment required on transition in Customer Portal
- Gathering Interest