Allow JSD to make comment required on transition in Customer Portal

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      NOTE: This suggestion is for JIRA Service Desk Cloud. Using JIRA Service Desk Server? See the corresponding suggestion.

      Problem Definition

      Currently in JSD, if a workflow transition can be triggered on Customer Portal, a popup asking for an optional comment is displayed when customer triggers that transition.
      However there is no option in JSD/Workflow settings that can make this comment field mandatory.

      Suggested Solution

      Add an option in JSD or Workflow settings that allows administrator to make this comment field mandatory.

            Assignee:
            Sushant Koshy
            Reporter:
            Chen Mao (Inactive)
            Votes:
            501 Vote for this issue
            Watchers:
            247 Start watching this issue

              Created:
              Updated: