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Suggestion
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Resolution: Unresolved
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None
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723
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3
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NOTE: This suggestion is for JIRA Service Desk Cloud. Using JIRA Service Desk Server? See the corresponding suggestion.
Problem Definition
Currently in JSD, if a workflow transition can be triggered on Customer Portal, a popup asking for an optional comment is displayed when customer triggers that transition.
However there is no option in JSD/Workflow settings that can make this comment field mandatory.
Suggested Solution
Add an option in JSD or Workflow settings that allows administrator to make this comment field mandatory.
- is related to
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- Gathering Interest
- relates to
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- Gathering Interest
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[JSDCLOUD-4922] Allow JSD to make comment required on transition in Customer Portal
not just add an option in JSD or Workflow settings that allows administrator to make this comment field mandatory, while performing a webhook to another platform (eg ServiceNOW), the field is using a different payload and the comments will not be reflected in ServiceNOW.
This results in agents in the other platform unable to view the comments and reason the status was transited.
Thus would appreciate this feature can be fixed as well.
Happy New Year, everyone! May it be filled with joy, success, and - who knows - maybe even some miracles. Like Atlassian resolving to fix this bug. We can dream, right?
We would really appreciate this feature so Approvers can comment on why they do not approve a request.