Allow JSM to make comment required on transition in Customer Portal

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    • Type: Suggestion
    • Resolution: Unresolved
    • None
    • Component/s: None
    • 157
    • 27

      NOTE: This suggestion is for Jira Service Management Data Center. Using Jira Service Management Cloud? See the corresponding suggestion.

      Problem Definition

      Currently in JSM, if a workflow transition can be triggered on Customer Portal, a popup asking for an optional comment is displayed when customer triggers that transition.
      However there is no option in JSD/Workflow settings that can make this comment field mandatory.

      Suggested Solution

      Add an option in JSM or Workflow settings that allows administrator to make this comment field mandatory.

              Assignee:
              Unassigned
              Reporter:
              Chen Mao (Inactive)
              Votes:
              480 Vote for this issue
              Watchers:
              227 Start watching this issue

                Created:
                Updated: