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  1. Jira Service Management Data Center
  2. JSDSERVER-4922

Allow JSM to make comment required on transition in Customer Portal

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Details

    • Suggestion
    • Resolution: Unresolved
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    • We collect Jira Service Desk feedback from various sources, and we evaluate what we've collected when planning our product roadmap. To understand how this piece of feedback will be reviewed, see our Implementation of New Features Policy.

    Description

      NOTE: This suggestion is for Jira Service Management Data Center. Using Jira Service Management Cloud? See the corresponding suggestion.

      Problem Definition

      Currently in JSM, if a workflow transition can be triggered on Customer Portal, a popup asking for an optional comment is displayed when customer triggers that transition.
      However there is no option in JSD/Workflow settings that can make this comment field mandatory.

      Suggested Solution

      Add an option in JSM or Workflow settings that allows administrator to make this comment field mandatory.

      Attachments

        Issue Links

          relates to

          Suggestion - JSDSERVER-12305 Ability to disable showing comment screen on transition in Customer Portal

          • Gathering Interest

          Suggestion - JSDCLOUD-4922 Allow JSD to make comment required on transition in Customer Portal

          • Reviewing
          mentioned in

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              Unassigned Unassigned
              cmao Chen Mao (Inactive)
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              Dates

                Created:
                Updated:

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