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  1. Jira Service Management Cloud
  2. JSDCLOUD-14559

Ability to disable showing comment screen on transition in Customer Portal

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      Problem Definition

      Currently in JSM, if a workflow transition can be triggered on the Customer Portal, the following comment screen will be shown.

      However, there is no feature to disable showing the comment screen if some users don't want to leave the comment on transition in the Customer Portal.

      Suggested Solution

      Provide the ability to disable showing the comment screen on transition in the Customer Portal.

      Workaround

      None

        1. Screenshot 2024-07-23 at 1.56.09 PM.png
          Screenshot 2024-07-23 at 1.56.09 PM.png
          48 kB

            [JSDCLOUD-14559] Ability to disable showing comment screen on transition in Customer Portal

            Zhi-Xian Goh added a comment -

            It is also noted that this 'optional comments' field is using a different payload and will not be transited via webhook, and the comment will not be reflected.

             

            Thus, if this feature cannot be disabled, at least ensure this field can be transited via webhook. 

            Zhi-Xian Goh added a comment - It is also noted that this 'optional comments' field is using a different payload and will not be transited via webhook, and the comment will not be reflected.   Thus, if this feature cannot be disabled, at least ensure this field can be transited via webhook. 

              Unassigned Unassigned
              4e832f0f7b6e Bhavin Rathod
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                Created:
                Updated: