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  1. Jira Service Management Data Center
  2. JSDSERVER-15161

Improve ProForma User Picker behavior on JSM portal pages

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    • We collect Jira Service Desk feedback from various sources, and we evaluate what we've collected when planning our product roadmap. To understand how this piece of feedback will be reviewed, see our Implementation of New Features Policy.

      Currently ProForma User Fields in JSM do not behave the same as Jira User Fields. Specifically, customers cannot look up other customers even if they have the Browse Users permission. This is a documented deficiency in the ProForma documentation.

      Now that ProForma is in-house, it would be great for Atlassian to resolve this and allow the ProForma User Field to behave the same as a Jira User Field.

      https://docs.thinktilt.com/proforma/ProForma-User-Lookup-Fields.1571291698.html

              Unassigned Unassigned
              18df329b46d3 Paul Stallworth
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