Uploaded image for project: 'Jira Service Management Data Center'
  1. Jira Service Management Data Center
  2. JSDSERVER-15680

Show Assets with Attributes on Customer Portal

XMLWordPrintable

    • 4
    • We collect Jira Service Desk feedback from various sources, and we evaluate what we've collected when planning our product roadmap. To understand how this piece of feedback will be reviewed, see our Implementation of New Features Policy.

      Currently, assets are only displayed with their label in the portal view. A display of the asset's attributes in the portal view as well as in the issue view is required. As an Asset Manager I would like to offer a configurable set of asset attributes in the portal view of JSM in order to enable the customer to check if all attributes of a selected asset are correct.

      Use case:
      Room accesses are to be periodically checked by room managers. Automation regularly creates a ticket, sets the asset and the approver automatically. Now the approver (room manager) should also be able to see which persons have access.

      Proposed solution:
      In the custom field, an additional drop-down query “Object attributes on portal view” can be added in the Edit Asset Configuration, as with “Object attributes on Issue view”.

          Form Name

            [JSDSERVER-15680] Show Assets with Attributes on Customer Portal

            There are no comments yet on this issue.

              Unassigned Unassigned
              285e75c321d0 Matthias K.
              Votes:
              15 Vote for this issue
              Watchers:
              10 Start watching this issue

                Created:
                Updated: