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  1. Jira Service Management Data Center
  2. JSDSERVER-77

Service Desk gadgets for wallboard usage

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    • We collect Jira Service Desk feedback from various sources, and we evaluate what we've collected when planning our product roadmap. To understand how this piece of feedback will be reviewed, see our Implementation of New Features Policy.

      NOTE: This suggestion is for Jira Service Management Data Center. Using Jira Service Management Cloud? See the corresponding suggestion.

      It would be great to have parts of the Service Desk visible on a wallboard:

      • SLA statistics
      • Due dates
      • New issues on the queue
      • Issues waiting for first response.
      Update as of 24 Feb, 2017

      Hi everyone,
      We've recently released a gadget called 'Service desk report' in the Cloud version of the product. Agents can now see the custom or knowledge base reports from a service desk directly on the dashboard and wallboard.

      See an example of it on the blog post – https://confluence.atlassian.com/servicedeskcloud/blog/2017/02/auto-approve-new-report-gadget-more

      Cheers,
      The JIRA Service Desk team

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            [JSDSERVER-77] Service Desk gadgets for wallboard usage

            Bhav added a comment -

            Personally I would love to see something like this out of the box, I think reporting in JSD Server is limited. Voted!

            Bhav added a comment - Personally I would love to see something like this out of the box, I think reporting in JSD Server is limited. Voted!

            Dan Mihalache [Qotilabs] added a comment - - edited

            If anyone is interested, we have released a new app - Rich Filters for Service Desk Dashboards - which among other things covers this issue too (on server instances). Have a look and don't hesitate to contact us if you need more details.

            Dan Mihalache [Qotilabs] added a comment - - edited If anyone is interested, we have released a new app - Rich Filters for Service Desk Dashboards - which among other things covers this issue too (on server instances). Have a look and don't hesitate to contact us if you need more details.

            David Bauserman added a comment -

            Any updates on when this will be available for Server?

            David Bauserman added a comment - Any updates on when this will be available for Server?

            Dan Stoodley added a comment -

            I really need this feature in Server version.

            Dan Stoodley added a comment - I really need this feature in Server version.

            Shachi Govil added a comment -

            I can see them, but these reports are not visible to service desk customers. How do we share this report with them?

            Shachi Govil added a comment - I can see them, but these reports are not visible to service desk customers. How do we share this report with them?

            Dave Paulson added a comment -

            When will the new gadget be made available beyond the Cloud, to Server installations?

            Dave Paulson added a comment - When will the new gadget be made available beyond the Cloud, to Server installations?

            Midori added a comment -

            @Daren to export time values with seconds precision (and format those to your desired format in Excel), to export precise SLA values, and to create Excel reports out of any sort of Service Desk managed data, see the Better Excel Plugin.

            See this section for details about Service Desk integration.

            Midori added a comment - @Daren to export time values with seconds precision (and format those to your desired format in Excel), to export precise SLA values , and to create Excel reports out of any sort of Service Desk managed data, see the Better Excel Plugin . See this section for details about Service Desk integration.

            Daren Chung added a comment - - edited

            The way the reporting shows the remaining time only does not play well with excel. JSD really should automatically add on its reporting capabilities in the SLA so it is usable in Confluence from the get go. Not having it really limits the value of JSD and makes it seems like the product really wasn't thought out very thoroughly.

            Daren Chung added a comment - - edited The way the reporting shows the remaining time only does not play well with excel. JSD really should automatically add on its reporting capabilities in the SLA so it is usable in Confluence from the get go. Not having it really limits the value of JSD and makes it seems like the product really wasn't thought out very thoroughly.

            Adam Bullivant added a comment - - edited

            Have we got an estimated time on this as I would really like this function for Jira Service Desk especially, as it is my job to keep an eye on stats and where we need to improve

            Thanks,

            Adam Bullivant added a comment - - edited Have we got an estimated time on this as I would really like this function for Jira Service Desk especially, as it is my job to keep an eye on stats and where we need to improve Thanks,

            Tim Eddelbüttel added a comment -

            I've played a little bit with Atlasboard.

            Tim Eddelbüttel added a comment - I've played a little bit with Atlasboard .

              Unassigned Unassigned
              4e81381d415c Tim Eddelbüttel
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                Created:
                Updated: