Details
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Suggestion
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Resolution: Unresolved
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None
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8
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8
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Description
NOTE: This suggestion is for Jira Service Management Data Center. Using Jira Service Management Cloud? See the corresponding suggestion.
It would be great to have parts of the Service Desk visible on a wallboard:
- SLA statistics
- Due dates
- New issues on the queue
- Issues waiting for first response.
Hi everyone,
We've recently released a gadget called 'Service desk report' in the Cloud version of the product. Agents can now see the custom or knowledge base reports from a service desk directly on the dashboard and wallboard.
See an example of it on the blog post – https://confluence.atlassian.com/servicedeskcloud/blog/2017/02/auto-approve-new-report-gadget-more
Cheers,
The JIRA Service Desk team
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