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  1. Jira Service Management Data Center
  2. JSDSERVER-222

Jira Service Management Reports gadget for Jira Dashboard or Confluence page for agents

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    • We collect Jira Service Desk feedback from various sources, and we evaluate what we've collected when planning our product roadmap. To understand how this piece of feedback will be reviewed, see our Implementation of New Features Policy.

      NOTE: This suggestion is for Jira Service Management Data Center. Using Jira Service Management Cloud? See the corresponding suggestion.

      A gadget that users can add to either a standard Jira Dashboard or Confluence page allowing selection of a specific Service Project and report(s) to display. The gadget should also allow selection of the time frame for each report selected (same as in JSM Reports view) and a refresh interval.

      Update as of 24 Feb, 2017

      Hi everyone,
      We've recently released a gadget called 'Service desk report' in the Cloud version of the product. Agents can now see the custom or knowledge base reports from a service desk directly on the dashboard and wallboard.

      See an example of it on the blog post – https://confluence.atlassian.com/servicedeskcloud/blog/2017/02/auto-approve-new-report-gadget-more

      Cheers,
      The Jira Service Management team

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              326454d074a9 CharlesW
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