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  1. Jira Service Desk Server and Data Center
  2. JSDSERVER-222

JIRA Service Desk Reports gadget for JIRA Dashboard or Confluence page for agents

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    • UIS:
      288
    • Support reference count:
      20
    • Feedback Policy:
      We collect Jira Service Desk feedback from various sources, and we evaluate what we've collected when planning our product roadmap. To understand how this piece of feedback will be reviewed, see our Implementation of New Features Policy.

      Description

      NOTE: This suggestion is for JIRA Service Desk Server. Using JIRA Service Desk Cloud? See the corresponding suggestion.

      A gadget that users can add to either a standard JIRA Dashboard or Confluence page allowing selection of a specific Service Desk and report(s) to display. The gadget should also allow selection of the time frame for each report selected (same as in JSD Reports view) and a refresh interval.

      Update as of 24 Feb, 2017

      Hi everyone,
      We've recently released a gadget called 'Service desk report' in the Cloud version of the product. Agents can now see the custom or knowledge base reports from a service desk directly on the dashboard and wallboard.

      See an example of it on the blog post – https://confluence.atlassian.com/servicedeskcloud/blog/2017/02/auto-approve-new-report-gadget-more

      Cheers,
      The JIRA Service Desk team

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              Assignee:
              Unassigned
              Reporter:
              wellsce1 CharlesW
              Votes:
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                Updated: