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  1. Jira Service Management Data Center
  2. JSDSERVER-222

Jira Service Management Reports gadget for Jira Dashboard or Confluence page for agents

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    • We collect Jira Service Desk feedback from various sources, and we evaluate what we've collected when planning our product roadmap. To understand how this piece of feedback will be reviewed, see our Implementation of New Features Policy.

      NOTE: This suggestion is for Jira Service Management Data Center. Using Jira Service Management Cloud? See the corresponding suggestion.

      A gadget that users can add to either a standard Jira Dashboard or Confluence page allowing selection of a specific Service Project and report(s) to display. The gadget should also allow selection of the time frame for each report selected (same as in JSM Reports view) and a refresh interval.

      Update as of 24 Feb, 2017

      Hi everyone,
      We've recently released a gadget called 'Service desk report' in the Cloud version of the product. Agents can now see the custom or knowledge base reports from a service desk directly on the dashboard and wallboard.

      See an example of it on the blog post – https://confluence.atlassian.com/servicedeskcloud/blog/2017/02/auto-approve-new-report-gadget-more

      Cheers,
      The Jira Service Management team

            [JSDSERVER-222] Jira Service Management Reports gadget for Jira Dashboard or Confluence page for agents

            Antreas Solou added a comment -

            Why atlassian, why do we have to struggle for such basic features that are native to your other products! 

            Antreas Solou added a comment - Why atlassian, why do we have to struggle for such basic features that are native to your other products! 

            Zac added a comment -

            +1 for DC

            Zac added a comment - +1 for DC

            Eric Marcum added a comment -

            ok, we've been using JSD/JSM for ~ 3 years. I voted for this feature back then. I still need it. Can I get another vote?

            Eric Marcum added a comment - ok, we've been using JSD/JSM for ~ 3 years. I voted for this feature back then. I still need it. Can I get another vote?

            Paul Collings added a comment -

            This will be a usefull feature 

            Paul Collings added a comment - This will be a usefull feature 

            Maggie Rivard added a comment -

            This is a capability that my team could use as well.

            Maggie Rivard added a comment - This is a capability that my team could use as well.

            Valiantys Support added a comment -

            +1 for server/DC

            Valiantys Support added a comment - +1 for server/DC

            Imane ASSOUD added a comment -

            +1 this is needed for our use cases as well.

            Imane ASSOUD added a comment - +1 this is needed for our use cases as well.

            System Administration added a comment -

            No there isn't.  Nor will there be.  Atlassian has intentionally hamstrung their server versions so they can push people to their more expensive cloud offering.

            System Administration added a comment - No there isn't.  Nor will there be.  Atlassian has intentionally hamstrung their server versions so they can push people to their more expensive cloud offering.

            Claire Duncan added a comment -

            Anything available for Server yet??

            Claire Duncan added a comment - Anything available for Server yet??

            Ilsa Loving added a comment -

            It should be obvious why.  They can squeeze a whole lot more money out of the Cloud version than the server version, so they're trying to push people to cloud by intentionally allowing the server version to go fallow.

            Ilsa Loving added a comment - It should be obvious why.  They can squeeze a whole lot more money out of the Cloud version than the server version, so they're trying to push people to cloud by intentionally allowing the server version to go fallow.

              Unassigned Unassigned
              326454d074a9 CharlesW
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                Created:
                Updated: