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Details

Type: Suggestion
Resolution: Unresolved
Fix Version/s: None
Component/s: Reports
Labels:

UIS:
26
Support reference count:
20
Feedback Policy:

We collect Jira Service Desk feedback from various sources, and we evaluate what we've collected when planning our product roadmap. To understand how this piece of feedback will be reviewed, see our Implementation of New Features Policy.

Description

NOTE: This suggestion is for Jira Service Management Data Center. Using Jira Service Management Cloud? See the corresponding suggestion.

A gadget that users can add to either a standard Jira Dashboard or Confluence page allowing selection of a specific Service Project and report(s) to display. The gadget should also allow selection of the time frame for each report selected (same as in JSM Reports view) and a refresh interval.

Update as of 24 Feb, 2017

Hi everyone,
We've recently released a gadget called 'Service desk report' in the Cloud version of the product. Agents can now see the custom or knowledge base reports from a service desk directly on the dashboard and wallboard.

See an example of it on the blog post – https://confluence.atlassian.com/servicedeskcloud/blog/2017/02/auto-approve-new-report-gadget-more

Cheers,
The Jira Service Management team

Attachments

Issue Links

is duplicated by

JSDSERVER-318 JSD reports in Dashboard

Closed

JSDSERVER-440 Line Graph Gadget

Closed

is related to

JSDSERVER-365 Service Desk Gadgets for Customers

Gathering Interest

relates to

JSDCLOUD-222 JIRA Service Desk Reports gadget for JIRA Dashboard

Closed

JSDSERVER-77 Service Desk gadgets for wallboard usage

Gathering Interest

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(7 mentioned in)

Activity

People

Assignee:: Unassigned

Reporter:: CharlesW

Votes:: 433 Vote for this issue

Watchers:: 193 Start watching this issue

Dates

Created:: 19/Dec/2013 11:08 PM

Updated:: 09/Apr/2024 2:13 AM

Jira Service Management Reports gadget for Jira Dashboard or Confluence page for agents