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  1. Jira Service Management Data Center
  2. JSDSERVER-365

Service Desk Gadgets for Customers

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    • We collect Jira Service Desk feedback from various sources, and we evaluate what we've collected when planning our product roadmap. To understand how this piece of feedback will be reviewed, see our Implementation of New Features Policy.

      NOTE: This suggestion is for JIRA Service Desk Server. Using JIRA Service Desk Cloud? See the corresponding suggestion.

      Actual

      In every JIRA you have Customers who also use JIRA for there projects. For this group of users it is hard to track there requests outside the customer portal if you give them only the permission to use the customer portal. They have already a dashboard to track their issues, but they lost the focus on there open Service Desk requests.

      It's much harder to keep an eye on your request if the user has access to multiple Service Desks.

      Exprected behaviour

      Create a new JIRA Gadget where users get an overview about their unresolved Service Desk Requests.
      Due to the SD 1.2 restrictions it is not possible to use the filter gadget.

          Form Name

            [JSDSERVER-365] Service Desk Gadgets for Customers

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            Remote Link New: This issue links to "Internal ticket (Web Link)" [ 976430 ]
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              Unassigned Unassigned
              4e81381d415c Tim Eddelbüttel
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                Created:
                Updated: