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Suggestion
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Resolution: Low Engagement
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None
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None
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0
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2
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NOTE: This suggestion is for JIRA Service Desk Server. Using JIRA Service Desk Cloud? See the corresponding suggestion.
Problem Definition
Able to configure the customer portal to show a detailed customer work queue with the ability to filter and search the queue on the basis of various criteria (e.g. Priority, SLA, Date Submitted, Last Response). We require queues similar to the ones that are available for agents, but we need them for our customers.
Suggested Solution
Provide customer queue at customer portal
- relates to
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JSDCLOUD-3081 As customer, would like to have customer work queue in Customer Portal
- Gathering Interest
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JSDSERVER-365 Service Desk Gadgets for Customers
- Gathering Interest
- mentioned in
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As customer, would like to have customer work queue in Customer Portal
-
Suggestion
-
Resolution: Low Engagement
-
None
-
None
-
0
-
2
-
NOTE: This suggestion is for JIRA Service Desk Server. Using JIRA Service Desk Cloud? See the corresponding suggestion.
Problem Definition
Able to configure the customer portal to show a detailed customer work queue with the ability to filter and search the queue on the basis of various criteria (e.g. Priority, SLA, Date Submitted, Last Response). We require queues similar to the ones that are available for agents, but we need them for our customers.
Suggested Solution
Provide customer queue at customer portal
- relates to
-
JSDCLOUD-3081 As customer, would like to have customer work queue in Customer Portal
- Gathering Interest
-
JSDSERVER-365 Service Desk Gadgets for Customers
- Gathering Interest
- mentioned in
-
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