As customer, would like to have customer work queue in Customer Portal

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      NOTE: This suggestion is for JIRA Service Desk Server. Using JIRA Service Desk Cloud? See the corresponding suggestion.

      Problem Definition

      Able to configure the customer portal to show a detailed customer work queue with the ability to filter and search the queue on the basis of various criteria (e.g. Priority, SLA, Date Submitted, Last Response). We require queues similar to the ones that are available for agents, but we need them for our customers.

      Suggested Solution

      Provide customer queue at customer portal

            Assignee:
            Unassigned
            Reporter:
            Atiqah Roslan
            Votes:
            7 Vote for this issue
            Watchers:
            5 Start watching this issue

              Created:
              Updated:
              Resolved: