In every JIRA you have Customers who also use JIRA for there projects. For this group of users it is hard to track there requests outside the customer portal if you give them only the permission to use the customer portal. They have already a dashboard to track their issues, but they lost the focus on there open Service Desk requests.
It's much harder to keep an eye on your request if the user has access to multiple Service Desks.
Create a new JIRA Gadget where users get an overview about their unresolved Service Desk Requests.
Due to the SD 1.2 restrictions it is not possible to use the filter gadget.