Service Desk Gadgets for Customers

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      NOTE: This suggestion is for JIRA Service Desk Cloud. Using JIRA Service Desk Server? See the corresponding suggestion.

      Actual

      In every JIRA you have Customers who also use JIRA for there projects. For this group of users it is hard to track there requests outside the customer portal if you give them only the permission to use the customer portal. They have already a dashboard to track their issues, but they lost the focus on there open Service Desk requests.

      It's much harder to keep an eye on your request if the user has access to multiple Service Desks.

      Exprected behaviour

      Create a new JIRA Gadget where users get an overview about their unresolved Service Desk Requests.
      Due to the SD 1.2 restrictions it is not possible to use the filter gadget.

      Update 24th November 2020

      We appreciate the merit of this issue, but don't intend to work it in the foreseeable future. We'll review it again within a year to see if our decision has changed.



      Thanks,

      JSM Team.

            Assignee:
            Jason D'Cruz
            Reporter:
            Tim Eddelbüttel
            Votes:
            27 Vote for this issue
            Watchers:
            14 Start watching this issue

              Created:
              Updated:
              Resolved: