-
Suggestion
-
Resolution: Won't Do
-
1
-
3
-
NOTE: This suggestion is for JIRA Service Desk Cloud. Using JIRA Service Desk Server? See the corresponding suggestion.
Actual
In every JIRA you have Customers who also use JIRA for there projects. For this group of users it is hard to track there requests outside the customer portal if you give them only the permission to use the customer portal. They have already a dashboard to track their issues, but they lost the focus on there open Service Desk requests.
It's much harder to keep an eye on your request if the user has access to multiple Service Desks.
Exprected behaviour
Create a new JIRA Gadget where users get an overview about their unresolved Service Desk Requests.
Due to the SD 1.2 restrictions it is not possible to use the filter gadget.
We appreciate the merit of this issue, but don't intend to work it in the foreseeable future. We'll review it again within a year to see if our decision has changed.
Thanks,
JSM Team.
- is related to
-
JSDCLOUD-3081 As customer, would like to have customer work queue in Customer Portal
- Gathering Interest
-
JSDSERVER-365 Service Desk Gadgets for Customers
- Gathering Interest
- relates to
-
JSDCLOUD-222 JIRA Service Desk Reports gadget for JIRA Dashboard
- Closed
Hello Atlassian, are there any updates on the lifecycle of this suggestion?
My use case:
I'm looking at creating a custom dashboard gadget to display current user's approval requests / outstanding requests, but it's a very inefficient workaround (which directly translates to: it costs me more money to run Atlassian products.) I think this is of high value for companies that use SD for internal help desk functionality on top of an existing Jira instance.