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  1. Jira Service Management Cloud
  2. JSDCLOUD-365

Service Desk Gadgets for Customers

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    • Our product teams collect and evaluate feedback from a number of different sources. To learn more about how we use customer feedback in the planning process, check out our new feature policy.

    Description

      NOTE: This suggestion is for JIRA Service Desk Cloud. Using JIRA Service Desk Server? See the corresponding suggestion.

      Actual

      In every JIRA you have Customers who also use JIRA for there projects. For this group of users it is hard to track there requests outside the customer portal if you give them only the permission to use the customer portal. They have already a dashboard to track their issues, but they lost the focus on there open Service Desk requests.

      It's much harder to keep an eye on your request if the user has access to multiple Service Desks.

      Exprected behaviour

      Create a new JIRA Gadget where users get an overview about their unresolved Service Desk Requests.
      Due to the SD 1.2 restrictions it is not possible to use the filter gadget.

      Update 24th November 2020

      We appreciate the merit of this issue, but don't intend to work it in the foreseeable future. We'll review it again within a year to see if our decision has changed.



      Thanks,

      JSM Team.

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              jdcruz Jason D'Cruz
              4e81381d415c Tim Eddelbüttel
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