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Suggestion
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Resolution: Unresolved
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None
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None
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278
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8
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NOTE: This suggestion is for Jira Service Management Data Center. Using Jira Service Management Cloud? See the corresponding suggestion.
Summary
When using issue security in a Service Desk project, Request Participants are unable to view the issue at all
Environment
Cloud
Server
Steps to Reproduce
- Create a new Service Desk project
- Create a new Issue Security Scheme
- Create a new ticket and assign it the Issue Security level in your Issue Security Scheme
- Add a second user as a Request Participant on the ticket that is not part of the Issue Security Scheme
- That user should receive an email
- Click on the link in the email
Expected Results
The user should be able to view the ticket they are a Request Participant on
Actual Results
The user can only see the main portal and not the issue he/she has been added as a Request Participant on
Notes
In this use case, it would be helpful if there was a way to add a Request Participants group / role to the Issue Security Scheme so that when people are invited to partake in a ticket, they are able to see the ticket within the Service Desk project.
The same issue applies to project permissions, as the field "Request Participants" can't be associated to any project permission.
- relates to
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JSDSERVER-1703 Make "Request participants" custom field available to security level configuration
- Gathering Interest
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JSDCLOUD-3948 Allow Request Participants role / group to be added to Issue Security Schemes
- Future Consideration
- is related to
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JST-196859 Loading...