Uploaded image for project: 'Jira Service Management Cloud'
  1. Jira Service Management Cloud
  2. JSDCLOUD-3948

Allow Request Participants role / group to be added to Issue Security Schemes

    XMLWordPrintable

Details

    • 24
    • 4
    • Our product teams collect and evaluate feedback from a number of different sources. To learn more about how we use customer feedback in the planning process, check out our new feature policy.

    Description

      NOTE: This suggestion is for JIRA Service Desk Cloud. Using JIRA Service Desk Server? See the corresponding suggestion.

      Summary

      When using issue security in a Service Desk project, Request Participants are unable to view the issue at all

      Environment

      Cloud
      Server

      Steps to Reproduce

      1. Create a new Service Desk project
      2. Create a new Issue Security Scheme
      3. Create a new ticket and assign it the Issue Security level in your Issue Security Scheme
      4. Add a second user as a Request Participant on the ticket that is not part of the Issue Security Scheme
      5. That user should receive an email
      6. Click on the link in the email

      Expected Results

      The user should be able to view the ticket they are a Request Participant on

      Actual Results

      The user can only see the main portal and not the issue he/she has been added as a Request Participant on

      Notes

      In this use case, it would be helpful if there was a way to add a Request Participants group / role to the Issue Security Scheme so that when people are invited to partake in a ticket, they are able to see the ticket within the Service Desk project.

      Attachments

        Issue Links

          Activity

            People

              vwong@atlassian.com vwong
              mlavender mlavender (Inactive)
              Votes:
              121 Vote for this issue
              Watchers:
              62 Start watching this issue

              Dates

                Created:
                Updated: