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  1. Jira Service Management Cloud
  2. JSDCLOUD-3948

Allow Request Participants role / group to be added to Issue Security Schemes


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      NOTE: This suggestion is for JIRA Service Desk Cloud. Using JIRA Service Desk Server? See the corresponding suggestion.


      When using issue security in a Service Desk project, Request Participants are unable to view the issue at all



      Steps to Reproduce

      1. Create a new Service Desk project
      2. Create a new Issue Security Scheme
      3. Create a new ticket and assign it the Issue Security level in your Issue Security Scheme
      4. Add a second user as a Request Participant on the ticket that is not part of the Issue Security Scheme
      5. That user should receive an email
      6. Click on the link in the email

      Expected Results

      The user should be able to view the ticket they are a Request Participant on

      Actual Results

      The user can only see the main portal and not the issue he/she has been added as a Request Participant on


      In this use case, it would be helpful if there was a way to add a Request Participants group / role to the Issue Security Scheme so that when people are invited to partake in a ticket, they are able to see the ticket within the Service Desk project.


      Create an Automation for Jira rule that looks for the Request Participants field to be updated. The action would be to Edit the issue to copy the value from Request Participants into a separate multi-user custom field. You can then use that field in your issue security and project permissions.


      Update - 04th October 2022

      We value the merit of implementing the suggested improvement. However, this is not currently on our roadmap. We will re-evaluate it within a year.


      JSM Team.


      Illustration of the requested solution

            96677a1d9b4c Sam Knight
            mlavender mlavender (Inactive)
            189 Vote for this issue
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