Details
-
Suggestion
-
Status: Reviewing (View Workflow)
-
Resolution: Unresolved
-
None
-
24
-
4
-
Description
NOTE: This suggestion is for JIRA Service Desk Cloud. Using JIRA Service Desk Server? See the corresponding suggestion.
Summary
When using issue security in a Service Desk project, Request Participants are unable to view the issue at all
Environment
Cloud
Server
Steps to Reproduce
- Create a new Service Desk project
- Create a new Issue Security Scheme
- Create a new ticket and assign it the Issue Security level in your Issue Security Scheme
- Add a second user as a Request Participant on the ticket that is not part of the Issue Security Scheme
- That user should receive an email
- Click on the link in the email
Expected Results
The user should be able to view the ticket they are a Request Participant on
Actual Results
The user can only see the main portal and not the issue he/she has been added as a Request Participant on
Notes
In this use case, it would be helpful if there was a way to add a Request Participants group / role to the Issue Security Scheme so that when people are invited to partake in a ticket, they are able to see the ticket within the Service Desk project.
Attachments
Issue Links
- is related to
-
JSDSERVER-3948 Allow Request Participants role / group to be added to Issue Security Schemes and Project Permissions
- Gathering Interest