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  1. Jira Service Management Server and Data Center
  2. JSDSERVER-4642

Ability To Add Custom Field Values to Service Desk Notification Template

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    • UIS:
      1,320
    • Support reference count:
      23
    • Feedback Policy:
      We collect Jira Service Desk feedback from various sources, and we evaluate what we've collected when planning our product roadmap. To understand how this piece of feedback will be reviewed, see our Implementation of New Features Policy.

      Description

      NOTE: This suggestion is for JIRA Service Desk Server. Using JIRA Service Desk Cloud? See the corresponding suggestion.

      Issue Summary

      With the release of the recent Service Desk (v 3.3) the option to customize a Service Desk template was added and users are able to add specified variables to the template as described here.

      There is however no way for customers to add values coming from custom fields or other fields not in the listed ones in the documentation above.

      Requested Feature

      Can a feature like this be added to the Service Desk Mail customization or if it has been added, can it be documented?

      Existing Functionality

      There is no function that fulfills the above from our test.

      Workaround

      A custom field value can be added as part of the ${request.details} variable.
      In order for the field to show up in the notifications, you will need to add the field as visible in the issue types.

      We realize there will be some excessive information included additionally in the notifications, but this is the only way it can be done in an out of box JIRA at the moment.

      An enhancement on : https://jira.atlassian.com/browse/JSD-4418

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              Assignee:
              Unassigned Unassigned
              Reporter:
              ijimoh Ismael Olusula Jimoh
              Votes:
              546 Vote for this issue
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              257 Start watching this issue

                Dates

                Created:
                Updated: