Uploaded image for project: 'Jira Service Management Data Center'
  1. Jira Service Management Data Center
  2. JSDSERVER-4642

Ability to add custom field data to a service desk notification template

XMLWordPrintable

    • 330
    • 23
    • We collect Jira Service Desk feedback from various sources, and we evaluate what we've collected when planning our product roadmap. To understand how this piece of feedback will be reviewed, see our Implementation of New Features Policy.

      NOTE: This suggestion is for Jira Service Management Data Center. Using Jira Service Management Cloud? See the corresponding suggestion.

      Issue Summary

      With the release of the recent Service Desk (v 3.3) the option to customize a service project template was added and users are able to add specified variables to the template as described here.

      There is however no way for customers to add values coming from custom fields or other fields not listed in the documentation above.

      Requested Feature

      Add support for custom field data as a template variable to be used in customer notifications.

      Existing Functionality

      There is no function that fulfils the above from our test.

      Workaround

      A custom field value can be added as part of the ${request.details} variable.
      In order for the field to show up in the notifications, you will need to add the field as visible in the issue types.

      We realize there will be some excessive information included additionally in the notifications, but this is the only way it can be done in an out of box JIRA at the moment.

      An enhancement on : https://jira.atlassian.com/browse/JSD-4418

              Unassigned Unassigned
              ijimoh Ismael Olusula Jimoh (Inactive)
              Votes:
              799 Vote for this issue
              Watchers:
              364 Start watching this issue

                Created:
                Updated: