Uploaded image for project: 'Jira Service Management Data Center'
  1. Jira Service Management Data Center
  2. JSDSERVER-4642

Ability to add custom field data to a service desk notification template

XMLWordPrintable

    • 688
    • 23
    • We collect Jira Service Desk feedback from various sources, and we evaluate what we've collected when planning our product roadmap. To understand how this piece of feedback will be reviewed, see our Implementation of New Features Policy.

      NOTE: This suggestion is for Jira Service Management Data Center. Using Jira Service Management Cloud? See the corresponding suggestion.

      Issue Summary

      With the release of the recent Service Desk (v 3.3) the option to customize a service project template was added and users are able to add specified variables to the template as described here.

      There is however no way for customers to add values coming from custom fields or other fields not listed in the documentation above.

      Requested Feature

      Add support for custom field data as a template variable to be used in customer notifications.

      Existing Functionality

      There is no function that fulfils the above from our test.

      Workaround

      A custom field value can be added as part of the ${request.details} variable.
      In order for the field to show up in the notifications, you will need to add the field as visible in the issue types.

      We realize there will be some excessive information included additionally in the notifications, but this is the only way it can be done in an out of box JIRA at the moment.

      An enhancement on : https://jira.atlassian.com/browse/JSD-4418

          Form Name

            [JSDSERVER-4642] Ability to add custom field data to a service desk notification template

            Christian Sprenger added a comment -

            Only 6 years old this ticket.
            So I need to wait for 4 more years until Atlassian cared about. Pity, but then I^ll tell my teammates to expect a fix in 4-9 years.

            Christian Sprenger added a comment - Only 6 years old this ticket. So I need to wait for 4 more years until Atlassian cared about. Pity, but then I^ll tell my teammates to expect a fix in 4-9 years.

            Steve Letch added a comment - - edited

            +10 We're using many assets fields in our forms such as giving users the ability to select a dlist to nest under another d list, we do this with objects, so approvers don't know from the approval email which d list someone is attempting to nest under a parent d list unless they go into the portal ticket.

            Steve Letch added a comment - - edited +10 We're using many  assets fields in our forms such as giving users the ability to select a dlist to nest under another d list, we do this with objects, so approvers don't know from the approval email which d list someone is attempting to nest under a parent d list unless they go into the portal ticket.

            Florian added a comment -

            +1

            Florian added a comment - +1

            Claire Duncan added a comment -

            Any chance this is going to be added soon? 

            Claire Duncan added a comment - Any chance this is going to be added soon? 

            Maciej W added a comment -

            +1 from me

            Maciej W added a comment - +1 from me

            Bernd Gurn added a comment -

            Bernd Gurn added a comment -

            Bartosz Krol added a comment -

            We also needing this feature,

            Bartosz Krol added a comment - We also needing this feature,

            Satish Sesetty added a comment -

            +1

            Satish Sesetty added a comment - +1

            Ratna Shah added a comment -

            We are also needing the same requirement to add an insight custom field to the Jira Customer Notifications. Please adivse.

            Ratna Shah added a comment - We are also needing the same requirement to add an insight custom field to the Jira Customer Notifications. Please adivse.

            George G added a comment -

            +1!!!

            George G added a comment - +1!!!

              Unassigned Unassigned
              ijimoh Ismael Olusula Jimoh (Inactive)
              Votes:
              807 Vote for this issue
              Watchers:
              373 Start watching this issue

                Created:
                Updated: