Add custom fields to variables list in Canned Responses

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      Problem Definition

      When creating canned responses, there are times when information in a custom field should be provided to a customer. The current list of variables available to use in the canned responses functionality is limited to a small number of available fields (7).

      Suggested Solution

      Allow Agents to add custom field values by variable in the canned responses functionality.

            Assignee:
            Unassigned
            Reporter:
            ASweeten (Inactive)
            Votes:
            304 Vote for this issue
            Watchers:
            155 Start watching this issue

              Created:
              Updated: