Add custom fields to variables list in Canned Responses

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      Problem Definition

      When creating canned responses, there are times when information in a custom field should be provided to a customer. The current list of variables available to use in the canned responses functionality is limited to a small number of available fields (7).

      Suggested Solution

      Allow Agents to add custom field values by variable in the canned responses functionality.

              Assignee:
              Unassigned
              Reporter:
              ASweeten (Inactive)
              Votes:
              308 Vote for this issue
              Watchers:
              158 Start watching this issue

                Created:
                Updated: