This would also be handy for our usage, there's always variables to consider when sending a response, be it a serial number or other changeable data.

Would be usefull to add any field present in a ticket, for example firmware version, product, serial number, etc.

Knock this one out surely, being able to use any of the existing fields in a canned response would be super handy

I don't know why this suggestion was created from May 2018 until now 2024 and didn't have any updates on it from Jira. 6 years to waiting and can be more for everyone who using this feature to make response quickly with the customers by using custom variable list.

How many more votes does it take to get this suggestion to your queue to add this feature? 

Only having 7 variables available for inclusion in canned responses is very limiting. A more comprehensive list of variables would be awesome!!!

Waiting for this improvement.

Thank you in advance,

Yes please, that would be very helpful to tackle more complex automated responses.

At the moment canned responses require manual input from basic fields like: date, priority, etc. Custom fields would also dramatically increase feature's applicability.

I work at a small university and our team is  also interested in having the ability to create custom variables in canned responses!

My company is also interested in implementing that solution!

You can add Smart Values with automation comments, but not canned comments. That's just silly. This needs to be a consistent function across the platform.