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  1. Jira Service Management Data Center
  2. JSDSERVER-4782

Add more variables in Customer notifications

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Details

    • Suggestion
    • Resolution: Unresolved
    • None
    • Email - Outgoing
    • None
    • 61
    • 10
    • We collect Jira Service Desk feedback from various sources, and we evaluate what we've collected when planning our product roadmap. To understand how this piece of feedback will be reviewed, see our Implementation of New Features Policy.

    Description

      NOTE: This suggestion is for Jira Service Management Data Center. Using Jira Service Management Cloud? See the corresponding suggestion.

      Problem Definition

      Currently, the variables available for customising email templates are limited to the list below:

      • For the email content
      • For the email subject

      Suggested Solution

      Add more variables like date, organisation, priority, component, custom fields, reporter name etc. so that customer can have a choice among different fields to show in an email.

      Attachments

        Issue Links

          is related to

          Suggestion - JSDSERVER-5248 Add the name of the agent assigned to the issue (Assignee) in the customer notification template.

          • Gathering Interest

          Suggestion - JSDSERVER-5812 Add custom fields to variables list in Canned Responses

          • Gathering Interest
          relates to

          Suggestion - JSDCLOUD-4782 Add more variables in Customer notifications

          • Closed

          Suggestion - JSDSERVER-4642 Ability to add custom field data to a service desk notification template

          • Under Consideration
          mentioned in

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          Activity

            People

              Unassigned Unassigned
              cmao Chen Mao (Inactive)
              Votes:
              216 Vote for this issue
              Watchers:
              89 Start watching this issue

              Dates

                Created:
                Updated:

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