Add more variables in Customer notifications

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    • Type: Suggestion
    • Resolution: Unresolved
    • None
    • Component/s: Email - Outgoing
    • 14
    • 21

      NOTE: This suggestion is for Jira Service Management Data Center. Using Jira Service Management Cloud? See the corresponding suggestion.

      Problem Definition

      Currently, the variables available for customising email templates are limited to the list below:

      • For the email content
      • For the email subject

      Suggested Solution

      Add more variables like date, organisation, priority, component, custom fields, reporter name etc. so that customer can have a choice among different fields to show in an email.

        1. 2017-02-15_variables.png
          2017-02-15_variables.png
          22 kB
        2. 2017-03-31_mail-subject-variables.png
          2017-03-31_mail-subject-variables.png
          5 kB

            Assignee:
            Unassigned
            Reporter:
            Chen Mao (Inactive)
            Votes:
            238 Vote for this issue
            Watchers:
            101 Start watching this issue

              Created:
              Updated: