Loading...

XML

Word

Printable

UIS:
11
Support reference count:
3
Feedback Policy:

We collect Jira Service Desk feedback from various sources, and we evaluate what we've collected when planning our product roadmap. To understand how this piece of feedback will be reviewed, see our Implementation of New Features Policy.

We want to add the name of the agent assigned to the issue (Assignee) in the customer notification template.

We have not located the variable, as we can add this variable to the template of client notifications.

Add support for Assignee to available issue variables.

relates to

JSDSERVER-4642 Ability to add custom field data to a service desk notification template

JSDSERVER-4782 Add more variables in Customer notifications

Add the name of the agent assigned to the issue (Assignee) in the customer notification template.