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  1. Jira Service Management Data Center
  2. JSDSERVER-5248

Add the name of the agent assigned to the issue (Assignee) in the customer notification template.

    • Icon: Suggestion Suggestion
    • Resolution: Unresolved
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    • We collect Jira Service Desk feedback from various sources, and we evaluate what we've collected when planning our product roadmap. To understand how this piece of feedback will be reviewed, see our Implementation of New Features Policy.

      We want to add the name of the agent assigned to the issue (Assignee) in the customer notification template.

      We have not located the variable, as we can add this variable to the template of client notifications.

      Suggestion

      Add support for Assignee to available issue variables.

          Form Name

            [JSDSERVER-5248] Add the name of the agent assigned to the issue (Assignee) in the customer notification template.

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              Unassigned Unassigned
              bmcelveen Branden McElveen (Inactive)
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                Created:
                Updated: