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  1. Jira Service Management Data Center
  2. JSDSERVER-4782

Add more variables in Customer notifications

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    • Icon: Suggestion Suggestion
    • Resolution: Unresolved
    • None
    • Email - Outgoing
    • 61
    • 20
    • We collect Jira Service Desk feedback from various sources, and we evaluate what we've collected when planning our product roadmap. To understand how this piece of feedback will be reviewed, see our Implementation of New Features Policy.

      NOTE: This suggestion is for Jira Service Management Data Center. Using Jira Service Management Cloud? See the corresponding suggestion.

      Problem Definition

      Currently, the variables available for customising email templates are limited to the list below:

      • For the email content
      • For the email subject

      Suggested Solution

      Add more variables like date, organisation, priority, component, custom fields, reporter name etc. so that customer can have a choice among different fields to show in an email.

        1. 2017-02-15_variables.png
          22 kB
          Chen Mao
        2. 2017-03-31_mail-subject-variables.png
          5 kB
          Chen Mao

            [JSDSERVER-4782] Add more variables in Customer notifications

            SET Analytics Bot made changes -
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              Unassigned Unassigned
              cmao Chen Mao (Inactive)
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                Created:
                Updated: