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  1. Jira Service Management Cloud
  2. JSDCLOUD-4782

Add more variables in Customer notifications

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    Description

      NOTE: This suggestion is for JIRA Service Desk Cloud. Using JIRA Service Desk Server? See the corresponding suggestion.

      Problem Definition

      Currently, the variables available for customising email templates are limited to the list below:

      • For the email content
      • For the email subject

      Suggested Solution

      Add more variables like date, organisation, priority, component, custom fields, reporter name etc. so that customer can have a choice among different fields to show in an email.

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              jdcruz Jason D Cruz
              cmao Chen Mao (Inactive)
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              Dates

                Created:
                Updated: