Uploaded image for project: 'Jira Service Management Cloud'
  1. Jira Service Management Cloud
  2. JSDCLOUD-4782

Add more variables in Customer notifications

XMLWordPrintable

    • 224
    • 26

    • Our product teams collect and evaluate feedback from a number of different sources. To learn more about how we use customer feedback in the planning process, check out our new feature policy.

      NOTE: This suggestion is for JIRA Service Desk Cloud. Using JIRA Service Desk Server? See the corresponding suggestion.

      Problem Definition

      Currently, the variables available for customising email templates are limited to the list below:

      • For the email content
      • For the email subject

      Suggested Solution

      Add more variables like date, organisation, priority, component, custom fields, reporter name, approvers name etc. so that customer can have a choice among different fields to show in an email.

        1. 2017-02-15_variables.png
          22 kB
          Chen Mao
        2. 2017-03-31_mail-subject-variables.png
          5 kB
          Chen Mao

              d7c36792fcf8 Manpreet Singh (Inactive)
              cmao Chen Mao (Inactive)
              Votes:
              254 Vote for this issue
              Watchers:
              141 Start watching this issue

                Created:
                Updated:
                Resolved: