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  1. Jira Service Management Cloud
  2. JSDCLOUD-4642

Ability To Add Custom Field Values to Customer Notifications

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      Product update: 8th October, 2024

      Hi Everyone,

      A quick update on this issue. 

      I'm Ben Costello, the new Product Manager for the team that looks after emails in JSM.

      I understand that this issue is a big source of frustration for some users so I apologise that there hasn't been an update for some time. 

      We have a number of high priority issues on our roadmap for the next year and this is one of them, I have been looking into some higher priority issues but now am pulling together all the available information on this one.

      I will provide another update within the week.

      Thanks for your patience. In the meantime, if you'd like to share your specific requirements, feel free to add comments below or reach out to me directly at bcostello@atlassian.com.

      Regards,

      Ben Costello (Principal Product Manager, JSM) 

      Issue Summary

      There is no way to add values coming from custom fields or other fields as notification variables.

      Requested Feature

      Ability to display any fields on customer notifications.

              1bbfd485bf63 Ben Costello
              ijimoh Ismael Olusula Jimoh (Inactive)
              Votes:
              1072 Vote for this issue
              Watchers:
              545 Start watching this issue

                Created:
                Updated: