Loading...

XML

Word

Printable

Details

Type: Suggestion
Resolution: Unresolved
Component/s: Customer Notifications - Configuration & Customisation
Labels:
- affects-cloud
- affects-server

UIS:
2,433
Support reference count:
21
Feedback Policy:

Our product teams collect and evaluate feedback from a number of different sources. To learn more about how we use customer feedback in the planning process, check out our new feature policy.

Description

NOTE: This suggestion is for JIRA Service Desk Cloud. Using JIRA Service Desk Server? See the corresponding suggestion.

Product update: 14th September, 2023

Hi everyone,

Thank you for your continued interest and comments. I wanted to share an update that we have included this feature in our roadmap.

We are currently working to ship https://jira.atlassian.com/browse/JSDCLOUD-4698 and https://jira.atlassian.com/browse/JSDCLOUD-6037 to make email experience better. Once these have been rolled out, I'll provide further updates on this feature.

If you feel this feature is important to you, please feel free to directly reach out to me at msingh10@atlassian.com. I would love to get more insights on Customer Notification usage.

Cheers,
Manpreet and the Jira Service Management Team

Issue Summary

There is no way to add values coming from custom fields or other fields as notification variables.

Requested Feature

Ability to display any fields on customer notifications.

Attachments

Issue Links

duplicates

JSDCLOUD-4782 Add more variables in Customer notifications

Closed

JSDCLOUD-5339 Provide a feature to add JIRA custom field in customer notification

Closed

JSDCLOUD-6400 Customer notification template: include more variables

Closed

is duplicated by

JSDCLOUD-5339 Provide a feature to add JIRA custom field in customer notification

Closed

JSDCLOUD-5743 Configurable number of users displayed for the "Request shared with" variable (${request.sharedwith}) in Service Desk notifications

Closed

JSDCLOUD-6643 Configurable number of users displayed for the "Request shared with" variable (${request.sharedwith}) in Service Desk notifications

Gathering Interest

is related to

JSDCLOUD-4418 Add Customizable Notifications to JIRA Service Desk Server

Closed

JSDCLOUD-5339 Provide a feature to add JIRA custom field in customer notification

Closed

JSDSERVER-4642 Ability to add custom field data to a service desk notification template

Under Consideration

JST-743797 Loading...

mentioned in: Page Loading...; Page Loading...; Page Loading...; Page Loading...; Page Loading...; Page Loading...

(1 is duplicated by, 4 is related to, 6 mentioned in)

Activity

People

Assignee:: Manpreet Singh

Reporter:: Ismael Olusula Jimoh (Inactive)

Votes:: 770 Vote for this issue

Watchers:: 383 Start watching this issue

Dates

Created:: 11/Jan/2017 10:31 AM

Updated:: 2 days ago 2:11 AM