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  1. Jira Service Management Cloud
  2. JSDCLOUD-4642

Ability To Add Custom Field Values to Service Desk Notification Template

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    Details

    • UIS:
      20
    • Support reference count:
      21
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      Description

      NOTE: This suggestion is for JIRA Service Desk Cloud. Using JIRA Service Desk Server? See the corresponding suggestion.

      Issue Summary

      With the release of the recent Service Desk (v 3.3) the option to customize a Service Desk template was added and users are able to add specified variables to the template as described here.

      There is however no way for customers to add values coming from custom fields or other fields not in the listed ones in the documentation above.

      Requested Feature

      Can a feature like this be added to the Service Desk Mail customization or if it has been added, can it be documented?

      Existing Functionality

      There is no function that fulfills the above from our test.

      An enhancement on : https://jira.atlassian.com/browse/JSD-4418

        Attachments

        1. C_TADM55_75-dumps.pdf
          407 kB
        2. NS0-181 dumps.pdf
          1000 kB

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              Assignee:
              7ad1551c39c0 Benjamin Paton
              Reporter:
              ijimoh Ismael Olusula Jimoh (Inactive)
              Votes:
              180 Vote for this issue
              Watchers:
              92 Start watching this issue

                Dates

                Created:
                Updated: