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  1. Jira Service Management Cloud
  2. JSDCLOUD-4642

Ability To Add Custom Field Values to Customer Notifications

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    • Our product teams collect and evaluate feedback from a number of different sources. To learn more about how we use customer feedback in the planning process, check out our new feature policy.

      NOTE: This suggestion is for JIRA Service Desk Cloud. Using JIRA Service Desk Server? See the corresponding suggestion.

      Product update: 14th September, 2023

      Hi everyone,

      Thank you for your continued interest and comments. I wanted to share an update that we have included this feature in our roadmap.

      We are currently working to ship https://jira.atlassian.com/browse/JSDCLOUD-4698 and https://jira.atlassian.com/browse/JSDCLOUD-6037 to make email experience better. Once these have been rolled out, I'll provide further updates on this feature.

      If you feel this feature is important to you, please feel free to directly reach out to me at msingh10@atlassian.com. I would love to get more insights on Customer Notification usage.

      Cheers,
      Manpreet and the Jira Service Management Team

      Issue Summary

      There is no way to add values coming from custom fields or other fields as notification variables.

      Requested Feature

      Ability to display any fields on customer notifications.

            poye philoye
            ijimoh Ismael Olusula Jimoh (Inactive)
            Votes:
            978 Vote for this issue
            Watchers:
            478 Start watching this issue

              Created:
              Updated: