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  1. Jira Service Management Cloud
  2. JSDCLOUD-4642

Ability To Add Custom Field Values to Customer Notifications

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    Description

      NOTE: This suggestion is for JIRA Service Desk Cloud. Using JIRA Service Desk Server? See the corresponding suggestion.

      Product update 10th November, 2021

      Hello everyone,

      Thank you for your continued interest and comments. This feature is on our backlog. We have currently prioritised issues around the incoming email experience. The team has completed work around setting up incoming email (Google and Microsoft) and incoming logs, and is currently focused on ensuring that new requests and comments reach the right ticket and are displayed correctly for agents.

      Once that piece of work is completed we will be able to provide an update on this request.

      We appreciate your continued patience with this and other important requests.
      Thanks,
      Jira Service Management product team

      Issue Summary

      There is no way to add values coming from custom fields or other fields as notification variables.

      Requested Feature

      Ability to display any fields on customer notifications.

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              d7c36792fcf8 Manpreet Singh
              ijimoh Ismael Olusula Jimoh (Inactive)
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              Dates

                Created:
                Updated: