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  1. Jira Service Management Cloud
  2. JSDCLOUD-6643

Configurable number of users displayed for the "Request shared with" variable (${request.sharedwith}) in Service Desk notifications

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      Summary

      When the ${request.sharedwith} variable is used in a notification template, the notification will only consist of 3 names, followed by and X other people

      Suggestion

      It would be best that this is configurable, for example to display all users or any number of names configured

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            [JSDCLOUD-6643] Configurable number of users displayed for the "Request shared with" variable (${request.sharedwith}) in Service Desk notifications

            Elis Roderick added a comment -

            This would be very useful - getting a lot of customer feedback around this.

            Elis Roderick added a comment - This would be very useful - getting a lot of customer feedback around this.

            Karin Kennergren added a comment -

            Much needed, also for information security purposes, thanks!

            Karin Kennergren added a comment - Much needed, also for information security purposes, thanks!

            Miguel Dlmm added a comment -

            Are there any news about it? Thanks!

            Miguel Dlmm added a comment - Are there any news about it? Thanks!

            Neema Y. added a comment -

            Hello, is there an update on this issue?  Only 3 participants listed at the bottom of emails is definitely not sufficient.  Any update on this would be very much appreciated.

            Neema Y. added a comment - Hello, is there an update on this issue?  Only 3 participants listed at the bottom of emails is definitely not sufficient.  Any update on this would be very much appreciated.

            Zeynep Ö. added a comment -

            Hello,

            we need this function, too. It's really important for our customers to know who is involved in the requests.

            To show only 3 names is not sufficient! I assume if it is possible to show 3, it should be also possible to show more.

            Hope this will be available soon.

            THanks.

            Zeynep Ö. added a comment - Hello, we need this function, too. It's really important for our customers to know who is involved in the requests. To show only 3 names is not sufficient! I assume if it is possible to show 3, it should be also possible to show more. Hope this will be available soon. THanks.

            Joachim Schenk added a comment -

            +1

            We need this configurable, too. In some cases, the customer organization needs this list of request participants.

            Hope this will be available soon. 

            Joachim Schenk added a comment - +1 We need this configurable, too. In some cases, the customer organization needs this list of request participants. Hope this will be available soon. 

            Erin Blomert added a comment -

            Many members of our team interact with our service desk only via email, and it's important to them to know who else is involved when they respond via email.  I don't want them to have to load the Jira site just to get this simple information.

            Erin Blomert added a comment - Many members of our team interact with our service desk only via email, and it's important to them to know who else is involved when they respond via email.  I don't want them to have to load the Jira site just to get this simple information.

              jdcruz Jason D'Cruz
              esantos@atlassian.com Eduardo Santos
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                Created:
                Updated: