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  1. Jira Service Management Cloud
  2. JSDCLOUD-6400

Customer notification template: include more variables

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      Problem Definition

      Suggested Solution

      • Allow custom variables or variables for each Jira/JSD field
      • Include variables for things like current assignee, current user, etc.

      Why this is important

      • More flexibility in personalising customer notifications
      • Contributes to a more positive customer experience

      Notes

      • ${event.user.name} exists for customer notifications as a message variable - something like this for templates would be beneficial

      Workaround

      • No known workarounds 

          Form Name

            [JSDCLOUD-6400] Customer notification template: include more variables

            Adven added a comment - - edited

            Hi Everyone, 

            Thank you for reporting this issue. We are marking this issue as closed because it is a duplicate of JSDCLOUD-4642: Ability To Add Custom Field Values to Customer Notifications which has received more traction. You can follow the ticket there as the source of truth. Thank you again for your feedback!

            Adven
            Atlassian Support

            Adven added a comment - - edited Hi Everyone,  Thank you for reporting this issue. We are marking this issue as closed because it is a duplicate of JSDCLOUD-4642: Ability To Add Custom Field Values to Customer Notifications  which has received more traction. You can follow the ticket there as the source of truth. Thank you again for your feedback! Adven Atlassian Support

            Vladimir Horev [Raley] added a comment -

            While there's no workaround in SD, we suggest to try our AddOn Raley Email Notifications to solve the issue. With Raley you can use any field from ticket, access the user value who fired the event and many more..

            Vladimir Horev [Raley] added a comment - While there's no workaround in SD, we suggest to try our AddOn Raley Email Notifications to solve the issue. With Raley you can use any field from ticket, access the user value who fired the event and many more..

              Unassigned Unassigned
              dnguyen4 Derrick Nguyen
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                Created:
                Updated:
                Resolved: