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  1. Jira Service Management Cloud
  2. JSDCLOUD-6400

Customer notification template: include more variables

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      Problem Definition

      Suggested Solution

      • Allow custom variables or variables for each Jira/JSD field
      • Include variables for things like current assignee, current user, etc.

      Why this is important

      • More flexibility in personalising customer notifications
      • Contributes to a more positive customer experience

      Notes

      • ${event.user.name} exists for customer notifications as a message variable - something like this for templates would be beneficial

      Workaround

      • No known workarounds 

            Unassigned Unassigned
            dnguyen4 Derrick Nguyen
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              Created:
              Updated:
              Resolved: