Provide a feature to add JIRA custom field in customer notification

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    • Type: Suggestion
    • Resolution: Duplicate
    • Component/s: None
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    • 4

      Problem Description

      As an agent, I would like to notify Service Desk customer when transitioning to certain status and at the same time, giving an update about completion/finishing date by selecting date from JIRA custom field.

      Based on the current Customer Notification setting, there is no way to achieve that.

      Suggested Resolution

      Provide a feature to add JIRA custom field in customer notification

              Assignee:
              Unassigned
              Reporter:
              Adven (Inactive)
              Votes:
              3 Vote for this issue
              Watchers:
              7 Start watching this issue

                Created:
                Updated:
                Resolved: