Uploaded image for project: 'Jira Service Management Cloud'
  1. Jira Service Management Cloud
  2. JSDCLOUD-5339

Provide a feature to add JIRA custom field in customer notification

    XMLWordPrintable

Details

    • Suggestion
    • Resolution: Duplicate
    • None
    • None
    • 4

    • Our product teams collect and evaluate feedback from a number of different sources. To learn more about how we use customer feedback in the planning process, check out our new feature policy.

    Description

      Problem Description

      As an agent, I would like to notify Service Desk customer when transitioning to certain status and at the same time, giving an update about completion/finishing date by selecting date from JIRA custom field.

      Based on the current Customer Notification setting, there is no way to achieve that.

      Suggested Resolution

      Provide a feature to add JIRA custom field in customer notification

      Attachments

        Issue Links

          duplicates

          Suggestion - JSDCLOUD-4642 Ability To Add Custom Field Values to Customer Notifications

          • Under Consideration
          is duplicated by

          Suggestion - JSDCLOUD-4642 Ability To Add Custom Field Values to Customer Notifications

          • Under Consideration
          relates to

          Suggestion - JSDCLOUD-4642 Ability To Add Custom Field Values to Customer Notifications

          • Under Consideration

          Activity

            People

              Unassigned Unassigned
              rsaputra Adven
              Votes:
              3 Vote for this issue
              Watchers:
              7 Start watching this issue

              Dates

                Created:
                Updated:
                Resolved: