Provide a feature to add JIRA custom field in customer notification

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    • Type: Suggestion
    • Resolution: Duplicate
    • Component/s: None
    • None
    • 4

      Problem Description

      As an agent, I would like to notify Service Desk customer when transitioning to certain status and at the same time, giving an update about completion/finishing date by selecting date from JIRA custom field.

      Based on the current Customer Notification setting, there is no way to achieve that.

      Suggested Resolution

      Provide a feature to add JIRA custom field in customer notification

            Assignee:
            Unassigned
            Reporter:
            Adven (Inactive)
            Votes:
            3 Vote for this issue
            Watchers:
            7 Start watching this issue

              Created:
              Updated:
              Resolved: