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  1. Jira Service Management Cloud
  2. JSDCLOUD-5339

Provide a feature to add JIRA custom field in customer notification

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    • Resolution: Duplicate
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      Problem Description

      As an agent, I would like to notify Service Desk customer when transitioning to certain status and at the same time, giving an update about completion/finishing date by selecting date from JIRA custom field.

      Based on the current Customer Notification setting, there is no way to achieve that.

      Suggested Resolution

      Provide a feature to add JIRA custom field in customer notification

          Form Name

            [JSDCLOUD-5339] Provide a feature to add JIRA custom field in customer notification

            Jinlei Wu (Inactive) added a comment -

            Hi rsaputra

            As this ticket is duplicated with JSDCLOUD-4642, I will close it for now.

            You could track the process in another ticket.

            Thanks.

            Jinlei

            Jinlei Wu (Inactive) added a comment - Hi rsaputra As this ticket is duplicated with  JSDCLOUD-4642 , I will close it for now. You could track the process in another ticket. Thanks. Jinlei

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              rsaputra Adven
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                Created:
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