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  1. Jira Service Management Cloud
  2. JSDCLOUD-5339

Provide a feature to add JIRA custom field in customer notification

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    • Resolution: Duplicate
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      Problem Description

      As an agent, I would like to notify Service Desk customer when transitioning to certain status and at the same time, giving an update about completion/finishing date by selecting date from JIRA custom field.

      Based on the current Customer Notification setting, there is no way to achieve that.

      Suggested Resolution

      Provide a feature to add JIRA custom field in customer notification

            Unassigned Unassigned
            rsaputra Adven
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              Created:
              Updated:
              Resolved: