Hello all,

Great news - Customization of service desk notifications is now available on server! To find out more about this feature, check out our documentation here.

On behalf of the JSD team I want to thank all of you for your patience. Your comments, feedback and interviews have shaped this feature.

Enjoy customizing your project's email notifications!

— JIRA Service Desk Team

Hello all,

Just an update to let you know we hear you loud and clear. We're actively working on this feature and we're planning to deliver it in the next major server release of JIRA Service Desk. We can't provide an exact date as there's many factors that can affect the release date, but rest assured, it is planned!

Thank you for you patience and support.

— JIRA Service Desk Team

---JSD-218--- introduced customizable notifications to cloud. This is a suggestion to add customizable notifications to the server version of JIRA Service Desk.

This suggestion also known as "customization of the JIRA Service Desk notifications" or "custom JIRA Service Desk notifications"