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Suggestion
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Resolution: Fixed
NOTE: This suggestion is for JIRA Service Desk Cloud. Using JIRA Service Desk Server? See the corresponding suggestion.
Hello all,
Great news - Customization of service desk notifications is now available on server! To find out more about this feature, check out our documentation here.
On behalf of the JSD team I want to thank all of you for your patience. Your comments, feedback and interviews have shaped this feature.
Enjoy customizing your project's email notifications!
— JIRA Service Desk Team
Hello all,
Just an update to let you know we hear you loud and clear. We're actively working on this feature and we're planning to deliver it in the next major server release of JIRA Service Desk. We can't provide an exact date as there's many factors that can affect the release date, but rest assured, it is planned!
Thank you for you patience and support.
— JIRA Service Desk Team
---JSD-218
This suggestion also known as "customization of the JIRA Service Desk notifications" or "custom JIRA Service Desk notifications"
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- Closed
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- Under Consideration
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[JSDCLOUD-4418] Add Customizable Notifications to JIRA Service Desk Server
Thank you for the new feature Atlassian, it's very much appreciated!! 
- Glenn
Rose Sahagun
added a comment - Hi! - If we are on data center licenses, how do process this upgrade?
Rose Sahagun
added a comment - Hi! - If we are on data center licenses, how do process this upgrade? Hi lk2135960731, the documentation for Service Desk 3.3 is here and should help you out.
Thanks,
Warren
Lada
added a comment - Hi!
Could you help me, please? We had installed JIRA Servicedesk 3.3.0-RC02, but i can't find, where can i change default text of notification, change notifications with HTML, CSS, and plain text templates. Do these abilities exist in JIRA Servicedesk 3.3.0-RC02?
Lada
added a comment - Hi!
Could you help me, please? We had installed JIRA Servicedesk 3.3.0-RC02, but i can't find, where can i change default text of notification, change notifications with HTML, CSS, and plain text templates. Do these abilities exist in JIRA Servicedesk 3.3.0-RC02?
Yeah, ill be waiting to upgrade until release. Going to be fun, coming from like 6.x
Damien (darwyn)
added a comment - true in the download page : https://www.atlassian.com/software/jira/download-eap
we can download here
- JIRA Software 7.3.0-RC02
- JIRA Servicedesk 3.3.0-RC02
JIRA Software 7.3.0 is needed for JIRA Service Desk 3.3.0
Damien (darwyn)
added a comment - true in the download page : https://www.atlassian.com/software/jira/download-eap
we can download here
JIRA Software 7.3.0-RC02
JIRA Servicedesk 3.3.0-RC02
JIRA Software 7.3.0 is needed for JIRA Service Desk 3.3.0 Hmm, looking at that page i assumed it was RC02, which sounds further than EAP4 
I hope it will be before the end of the year also cause all my customers are waiting for this 3.3.0 version.
Damien (darwyn)
added a comment - - edited I hope it will be before the end of the year also cause all my customers are waiting for this 3.3.0 version. Atlassian doesn't communicate a lot on the all product release date : as you can see the version 3.3.0 of JIRA Service Desk in EAP4 meaning that it is close to the final release version, but no date is known yet
ps : I am not part of Atlassian, I am a Solution Partner of Atlassian
Damien (darwyn)
added a comment - - edited Atlassian doesn't communicate a lot on the all product release date : as you can see the version 3.3.0 of JIRA Service Desk in EAP4 meaning that it is close to the final release version, but no date is known yet
ps : I am not part of Atlassian, I am a Solution Partner of Atlassian 
Link broken in description.
"To find out more about this feature, check out our documentation here."
here = https://confluence.atlassian.com/display/SERVICEDESKSERVER033/Configuring+service+desk+notifications