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Type: Suggestion
Resolution: Duplicate
Component/s: Customer Notifications - Configuration & Customisation
Labels:
- affects-cloud
- affects-server
- sdt
- srl

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NOTE: This suggestion is for JIRA Service Desk Cloud. Using JIRA Service Desk Server? See the corresponding suggestion.

As a customer I would like to be able to have different email templates used to email different groups (i.e. developers versus end-users) on issue events.

derived from

JSDCLOUD-4418 Add Customizable Notifications to JIRA Service Desk Server

Closed

is duplicated by

JSDCLOUD-983 Ability to modify the footer of notification sent to customers

Closed

is related to

JSDCLOUD-218 As an Admin I want to be able to customize the Service Desk notifications' subject, content and format

Closed

JSDCLOUD-982 Ability to remove or change customer facing references to Atlassian and JIRA

Closed

JSDCLOUD-1012 Possibility to disable customer portal

Closed

JSDSERVER-617 Customizable notification templates for Service Desk

Closed

relates to

JSDCLOUD-1184 Customer e-mail template

Closed

(1 is related to, 1 relates to)

Assignee:: Unassigned

Reporter:: Joseph Huynh (Inactive)

Votes:: 154 Vote for this issue

Watchers:: 99 Start watching this issue

Created:: 01/Jul/2014 8:37 AM

Updated:: 19/Sep/2019 6:09 AM

Resolved:: 01/Feb/2017 10:39 PM

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