Uploaded image for project: 'Jira Service Desk Cloud'
  1. Jira Service Desk Cloud
  2. JSDCLOUD-1012

Possibility to disable customer portal

    XMLWordPrintable

    Details

    • UIS:
      18
    • Support reference count:
      71
    • Feedback Policy:

      Our product teams collect and evaluate feedback from a number of different sources. To learn more about how we use customer feedback in the planning process, check out our new feature policy.

      Description

      NOTE: This suggestion is for JIRA Service Desk Cloud. Using JIRA Service Desk Server? See the corresponding suggestion.

      Atlassian status as of 28th Sep 2016

      Hi all,

      We are consolidating some of the tickets related to email support and would like to re-purpose this ticket to separate it from other related feature requests.
      This ticket is now related to disabling the Customer Portal.

      • If your request is to disable the "welcome" / account creation emails, please comment and vote on JSD-1708.
      • For those of you that would like to remove references to the Customer Portal in update notifications or customize email content, please comment and vote on JSD-218.

       

      Cheers,
      JIRA Service Desk Team

       

      Allow administrators to disable the JSD Customer Portal.

       

      Old description

      It would be great to be able to use JIRA Service Desk in public mode, but not using customer portal. Meaning only email interface between JIRA SD and customers ("email only mode"). This would mean no "Welcome to Service Desk" email and no "full details links" in notification emails.

        Attachments

          Issue Links

            Activity

              People

              Assignee:
              59c735ccc3fd Ewin Davis K
              Reporter:
              petri.tuura Petri Tuura
              Votes:
              199 Vote for this issue
              Watchers:
              118 Start watching this issue

                Dates

                Created:
                Updated: