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  1. Jira Service Management Data Center
  2. JSDSERVER-1012

Possibility to hide/disable the customer portal and help center



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    • We collect Jira Service Desk feedback from various sources, and we evaluate what we've collected when planning our product roadmap. To understand how this piece of feedback will be reviewed, see our Implementation of New Features Policy.


      NOTE: This suggestion is for Jira Service Management Data Center. Using Jira Service Management Cloud? See the corresponding suggestion.

      Atlassian status as of 28th Sep 2016

      Hi all,

      We are consolidating some of the tickets related to email support and would like to re-purpose this ticket to separate it from other related feature requests.
      This ticket is now related to disabling the Customer Portal.

      • If your request is to disable the "welcome" / account creation emails, please comment and vote on JSD-1708.
      • For those of you that would like to remove references to the Customer Portal in update notifications or customize email content, please comment and vote on JSD-218.


      JIRA Service Desk Team


      Allow administrators to disable the JSD Customer Portal.


      Old description

      It would be great to be able to use JIRA Service Desk in public mode, but not using customer portal. Meaning only email interface between JIRA SD and customers ("email only mode"). This would mean no "Welcome to Service Desk" email and no "full details links" in notification emails.


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              Unassigned Unassigned
              c1c808a80b32 Petri Tuura
              313 Vote for this issue
              171 Start watching this issue



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