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Suggestion
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Resolution: Unresolved
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None
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10
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58
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NOTE: This suggestion is for Jira Service Management Data Center. Using Jira Service Management Cloud? See the corresponding suggestion.
Hi all,
We are consolidating some of the tickets related to email support and would like to re-purpose this ticket to separate it from other related feature requests.
This ticket is now related to disabling the Customer Portal.
- If your request is to disable the "welcome" / account creation emails, please comment and vote on
JSD-1708. - For those of you that would like to remove references to the Customer Portal in update notifications or customize email content, please comment and vote on
JSD-218.
Cheers,
JIRA Service Desk Team
Description
Allow administrators to disable the JSD Customer Portal.
It would be great to be able to use JIRA Service Desk in public mode, but not using customer portal. Meaning only email interface between JIRA SD and customers ("email only mode"). This would mean no "Welcome to Service Desk" email and no "full details links" in notification emails.
- is duplicated by
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JSDSERVER-4394 Disable Customer Portal
- Gathering Interest
- is related to
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JSDSERVER-1547 Ability to Hide Service Desk from Help Center
- Closed
- relates to
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JSDCLOUD-1012 Possibility to disable customer portal
- Closed
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JSDCLOUD-1547 Ability to Hide Service Desk from Help Center
- Closed
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JSDSERVER-617 Customizable notification templates for Service Desk
- Closed
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JSDSERVER-1528 Possibility to disable individual request types in customer portal and use in email-only mode
- Closed
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JSDSERVER-1708 Provide ability to disable the welcome email to new customers
- Closed
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JSDSERVER-1730 Customizing/Disabling Welcome Emails for New Customers
- Closed
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JSDSERVER-2007 Hide a JSD project from Customer Portal and manage the project just by email
- Closed