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  1. Jira Service Management Data Center
  2. JSDSERVER-1012

Possibility to hide/disable the customer portal and help center

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    • We collect Jira Service Desk feedback from various sources, and we evaluate what we've collected when planning our product roadmap. To understand how this piece of feedback will be reviewed, see our Implementation of New Features Policy.

      NOTE: This suggestion is for Jira Service Management Data Center. Using Jira Service Management Cloud? See the corresponding suggestion.

      Atlassian status as of 28th Sep 2016

      Hi all,

      We are consolidating some of the tickets related to email support and would like to re-purpose this ticket to separate it from other related feature requests.
      This ticket is now related to disabling the Customer Portal.

      • If your request is to disable the "welcome" / account creation emails, please comment and vote on JSD-1708.
      • For those of you that would like to remove references to the Customer Portal in update notifications or customize email content, please comment and vote on JSD-218.

       

      Cheers,
      JIRA Service Desk Team

      Description

      Allow administrators to disable the JSD Customer Portal.

       

      Old description

      It would be great to be able to use JIRA Service Desk in public mode, but not using customer portal. Meaning only email interface between JIRA SD and customers ("email only mode"). This would mean no "Welcome to Service Desk" email and no "full details links" in notification emails.

          Form Name

            [JSDSERVER-1012] Possibility to hide/disable the customer portal and help center

            Paul Ceronio added a comment -

            I can't believe that this issue hasn't been assigned yet. It should be so easy to implement and there are so many reasons for a service project not to have a portal presence!

            Really embarassing for Atlassian!

            Paul Ceronio added a comment - I can't believe that this issue hasn't been assigned yet. It should be so easy to implement and there are so many reasons for a service project not to have a portal presence! Really embarassing for Atlassian!

            Pino Albar added a comment -

            this is affecting my team and how service to internal users is provided.

            would be good to have a resolution shortly

            Pino Albar added a comment - this is affecting my team and how service to internal users is provided. would be good to have a resolution shortly

            Jongho Jung added a comment -

            Hello, I need this feature too.

            Jongho Jung added a comment - Hello, I need this feature too.

            Efrat Barak Zadok added a comment -

            My use case here is not to show the request type option (which is currently mandatory system field ) when creating a new ticket- this is because my company does not use customer portal

            Efrat Barak Zadok added a comment - My use case here is not to show the request type option (which is currently mandatory system field ) when creating a new ticket- this is because my company does not use customer portal

            George G added a comment -

            Simple but deal-breaking if we can't hide irrelevant JSM projects from the portal. Disappointing outcome to a very longstanding request.

            George G added a comment - Simple but deal-breaking if we can't hide irrelevant JSM projects from the portal. Disappointing outcome to a very longstanding request.

            Sebastian Bergqvist added a comment -

            Any news about this feature?

            Sebastian Bergqvist added a comment - Any news about this feature?

            Angelin Telles added a comment -

            Come on folks, let's make it happen. I'm interested in some news too

            Angelin Telles added a comment - Come on folks, let's make it happen. I'm interested in some news too

            Deleted Account (Inactive) added a comment -

            @Atlassian: Any news about this feature? 

            Deleted Account (Inactive) added a comment - @Atlassian: Any news about this feature? 

            Markus Pöhler added a comment -

            Unbelievable this is not possible. It's a one bit flag to add to the system settings.

            Markus Pöhler added a comment - Unbelievable this is not possible. It's a one bit flag to add to the system settings.

            Milen Kirilov added a comment -

            Hello JSD Team,

            Is this also planned to be implemented in next-gen project? We really miss this options as we have projects where we only need to raise requests via email. Such option should be not difficult to be implemented.

            Regards,
            Milen

            Milen Kirilov added a comment - Hello JSD Team, Is this also planned to be implemented in next-gen project? We really miss this options as we have projects where we only need to raise requests via email. Such option should be not difficult to be implemented. Regards, Milen

              Unassigned Unassigned
              c1c808a80b32 Petri Tuura
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                Created:
                Updated: