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  1. Jira Service Management Data Center
  2. JSDSERVER-1730

Customizing/Disabling Welcome Emails for New Customers

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    • We collect Jira Service Desk feedback from various sources, and we evaluate what we've collected when planning our product roadmap. To understand how this piece of feedback will be reviewed, see our Implementation of New Features Policy.

      NOTE: This suggestion is for JIRA Service Desk Server. Using JIRA Service Desk Cloud? See the corresponding suggestion.

      Hello,

      We are running into a problem with JIRA service desk whereby we need to allow for open customer enrollment, but we do not support a portal site and do not want to link customers to that site in their update emails. The entire Welcome email is entirely unnecessary for this reason, and while we can use the default JIRA notifications as a way to update customers, we would like to be able to just change the outgoing emails from Service Desk the same as with JIRA notifications.

            [JSDSERVER-1730] Customizing/Disabling Welcome Emails for New Customers

            Katherine Yabut made changes -
            Workflow Original: JAC Suggestion Workflow [ 3010684 ] New: JAC Suggestion Workflow 3 [ 3648113 ]
            Status Original: RESOLVED [ 5 ] New: Closed [ 6 ]
            Owen made changes -
            Workflow Original: Confluence Workflow - Public Facing v4 [ 2664178 ] New: JAC Suggestion Workflow [ 3010684 ]
            Owen made changes -
            Workflow Original: JSD Suggestion Workflow - TEMP [ 2323849 ] New: Confluence Workflow - Public Facing v4 [ 2664178 ]
            Status Original: Closed [ 6 ] New: Resolved [ 5 ]
            Katherine Yabut made changes -
            Workflow Original: JSD Suggestion Workflow [ 2052483 ] New: JSD Suggestion Workflow - TEMP [ 2323849 ]
            Katherine Yabut made changes -
            Workflow Original: JSD Suggestion Workflow - TEMP [ 2047751 ] New: JSD Suggestion Workflow [ 2052483 ]
            Katherine Yabut made changes -
            Workflow Original: JSD Suggestion Workflow [ 1280541 ] New: JSD Suggestion Workflow - TEMP [ 2047751 ]
            jonah (Inactive) made changes -
            Description Original: Hello,

            We are running into a problem with JIRA service desk whereby we need to allow for open customer enrollment, but we do not support a portal site and do not want to link customers to that site in their update emails. The entire Welcome email is entirely unnecessary for this reason, and while we can use the default JIRA notifications as a way to update customers, we would like to be able to just change the outgoing emails from Service Desk the same as with JIRA notifications.             		New: {panel:bgColor=#e7f4fa}
              *NOTE:* This suggestion is for *JIRA Service Desk Server*. Using *JIRA Service Desk Cloud*? [See the corresponding suggestion|http://jira.atlassian.com/browse/JSDCLOUD-1730].
              {panel}

            Hello,

            We are running into a problem with JIRA service desk whereby we need to allow for open customer enrollment, but we do not support a portal site and do not want to link customers to that site in their update emails. The entire Welcome email is entirely unnecessary for this reason, and while we can use the default JIRA notifications as a way to update customers, we would like to be able to just change the outgoing emails from Service Desk the same as with JIRA notifications.
            jonah (Inactive) made changes -
            Link New: This issue relates to JSDCLOUD-1730 [ JSDCLOUD-1730 ]
            Confluence Escalation Bot (Inactive) made changes -
            Labels Original: affects-cloud New: affects-cloud affects-server
            Confluence Escalation Bot (Inactive) made changes -
            Labels New: affects-cloud

              Unassigned Unassigned
              75f11ace359f Geoffrey Miller
              Votes:
              18 Vote for this issue
              Watchers:
              14 Start watching this issue

                Created:
                Updated:
                Resolved: