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  1. Jira Service Management Data Center
  2. JSDSERVER-1528

Possibility to disable individual request types in customer portal and use in email-only mode

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    • We collect Jira Service Desk feedback from various sources, and we evaluate what we've collected when planning our product roadmap. To understand how this piece of feedback will be reviewed, see our Implementation of New Features Policy.

      NOTE: This suggestion is for JIRA Service Desk Server. Using JIRA Service Desk Cloud? See the corresponding suggestion.

      Same as JSD-1012, but only for individual request types, and not the entire portal.

            [JSDSERVER-1528] Possibility to disable individual request types in customer portal and use in email-only mode

            lingbo (Inactive) added a comment -

            Hi everyone,
            This is now possible with the use of the 'hidden' group in version 3.2 for Server installation. You can find the release notes for 3.2 at: https://confluence.atlassian.com/servicedesk/jira-service-desk-3-2-x-release-notes-830281732.html

            Cheers,
            Lingbo

            lingbo (Inactive) added a comment - Hi everyone, This is now possible with the use of the 'hidden' group in version 3.2 for Server installation. You can find the release notes for 3.2 at: https://confluence.atlassian.com/servicedesk/jira-service-desk-3-2-x-release-notes-830281732.html Cheers, Lingbo

              Unassigned Unassigned
              smackie@atlassian.com Shannon S
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