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  1. Jira Service Management Cloud
  2. JSDCLOUD-1730

Customizing/Disabling Welcome Emails for New Customers

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    Description

      NOTE: This suggestion is for JIRA Service Desk Cloud. Using JIRA Service Desk Server? See the corresponding suggestion.

      Hello,

      We are running into a problem with JIRA service desk whereby we need to allow for open customer enrollment, but we do not support a portal site and do not want to link customers to that site in their update emails. The entire Welcome email is entirely unnecessary for this reason, and while we can use the default JIRA notifications as a way to update customers, we would like to be able to just change the outgoing emails from Service Desk the same as with JIRA notifications.

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          duplicates

          Suggestion - JSDCLOUD-1708 Disable Welcome E-Mail to New Customers

          • Closed
          is related to

          Suggestion - JSDCLOUD-1012 Possibility to disable customer portal

          • Closed

          Suggestion - JSDCLOUD-1528 Possibility to disable individual request types in customer portal and use in email-only mode

          • Closed

          Suggestion - JSDSERVER-1730 Customizing/Disabling Welcome Emails for New Customers

          • Closed

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              Unassigned Unassigned
              75f11ace359f Geoffrey Miller
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                Updated:
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